Initial commit
This commit is contained in:
Docker7530
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# 试用工单
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## 问题汇总
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~~1、辛苦走用例的时候阶段反馈和验收反馈请求中工单号改为发单工单号。~~
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~~2、需要上传 excle 到附件服务器，再次自测。~~
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~~3、目前退回工单回调 BBOSS 参数中，无接口文档中的 试用结果原因（Reason） 字段，这个你知道是什么背景吗？~~
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~~4、第二点，验收失败后，就是直接显示：验收不通过。没有后边括号的中的那些说明的东西。~~
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## 前置条件
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## 请求报文
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```
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http://172.21.16.40:8030/api/v2/sync/BBOSS/OpportunityTrialServ
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{
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"content": {
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"OrderNum": "01151102_33",
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"ProvID": "250",
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"ECID": "20240115110236",
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"ProductID": "20240115110236",
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"ECName": "ECName0115",
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"IndustryID": "03",
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"Sales": "Sales0115",
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"SalesNumber": "13166076445",
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"CustManager": "CustManager",
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"CustManagerNumber": "13166076445",
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"ECContact": "ECContact0115",
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"ECNumber": "13166076445",
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"ECMail": "13166076445@qq.com",
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"Summit": "200",
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"TimeLength": "3",
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"Income": "20",
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"TestStart": "20230516",
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"TestDuration": "10",
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"BusinessLimit": "1",
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"TestContent": [
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{
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"TestType": "1",
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"DevReq": "20240115105915.komect.com"
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}
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],
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"ProdType": "1",
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"InfoSecurity": "test12.xlsx",
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"InfoSecurityTable": "信安导入模板.xls",
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"BusiInfo": "test32.xlsx"
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}
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}
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```
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## 响应报文
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```
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{
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"transIDO": null,
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"cutOffDay": null,
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"transIDH": "abc",
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"transIDHTime": "20240115110624",
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"response": {
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"rspCode": "00000",
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"rspDesc": "成功"
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}
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}
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```
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工单流转到集团业务管理员
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流转到江苏省业务管理员
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工单流转至江苏省运营经理
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## 下发 BPM
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```
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{
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"accessSystem":"IBS",
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"account":"CDN-IBS",
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"code":"01151102_33",
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"createDate":"2024-01-15 11:06:24",
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"data":{
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"cdn_type":"web",
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"domains":[
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"20240115105915.komect.com"
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],
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"filelist":[
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{
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"name":"test12.xlsx"
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},
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{
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"name":"test32.xlsx"
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}
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],
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"nameOfClient":"ECName0115",
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"numberOfDoamin":1,
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"operMail":"1966533429@qq.comabc",
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"operTel":"18827304728",
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"operUser":"江苏运营经理",
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"sourceBasis":"01151102_33",
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"sourceOfDemand":"ESOP（IBS平台）",
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"summaryOfDemand":"",
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"titleOfDemand":"商机与试用工单"
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},
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"processType":"0",
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"prodType":"1",
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"province":"JS",
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"userList":[
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{
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"userMail":"13356567878@163.com",
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"userName":"13356567878sa01",
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"userTel":"13356567878"
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},
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{
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"userMail":"13378789090@163.com",
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"userName":"13378789090sa02",
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"userTel":"13378789090"
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}
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]
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}
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```
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## 阶段反馈
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## 注销话单
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## 1.响应成功，验收结果反馈 IBS，工单列表中“工单处理结果”展示“验收不通过”；
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## 2.工单审批流处理动作：验收不通过，详情根据 BPM 实际反馈结果进行展示；
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## 3.下发删除话单记录，删除域名
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```
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2024-01-15 03:22:39 [,,,,] [Thread-17] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl$1 795 run - 下发话单请求参数， url:http://172.21.45.140:8030/api/ibs/dss/statement/configure/response, param:{"productInfos":[{"billingMethod":"1","businessType":"1","cancelStatus":"2","cancelTime":"20240115112239","domain":"20240115105915.komect.com","enterpriseId":"20240115110236","enterpriseName":"ECName0115","infoType":"1","jobId":"01151102_33","productId":"1","province":"250"}]}
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2024-01-15 03:22:39 [,,,,] [Thread-17] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 1399 sendRequest - 计费话单-带宽数据获取 请求信息 method:post, url:http://172.21.45.140:8030/api/ibs/dss/statement/configure/response, reqString:{"productInfos":[{"billingMethod":"1","businessType":"1","cancelStatus":"2","cancelTime":"20240115112239","domain":"20240115105915.komect.com","enterpriseId":"20240115110236","enterpriseName":"ECName0115","infoType":"1","jobId":"01151102_33","productId":"1","province":"250"}]}
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2024-01-15 03:22:39 [,,,,] [Thread-17] INFO com.cmcc.cdn.platform.common.util.HttpUtil 342 doHttpRequest2 - url:http://172.21.45.140:8030/api/ibs/dss/statement/configure/response, method:post, 返回的状态码为:200
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2024-01-15 03:22:39 [,,,,] [Thread-17] INFO com.cmcc.cdn.platform.common.util.HttpUtil 348 doHttpRequest2 - url:http://172.21.45.140:8030/api/ibs/dss/statement/configure/response, method:post, 返回的请求体：{"result":null,"code":200,"message":"成功"}
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2024-01-15 03:22:39 [,,,,] [Thread-17] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 1402 sendRequest - 计费话单-带宽数据获取 响应信息, status: 200, response:{"resp":"{\"result\":null,\"code\":200,\"message\":\"成功\"}","status":"200"}
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2024-01-15 03:22:40 [,,,,] [Thread-17] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl$1 843 run - 更新试用域名计费信息, 试用话单全量域名:[20240115105915.komect.com], 已开通计费的域名:[], 无需计费的域名:[20240115105915.komect.com]
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```
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## 4.验收结果反馈集客大厅为回退
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```
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2024-01-15 03:22:39 [ibs-portal:chiqingguo94.cmp11428.openpf:8080,,,,] [http-nio-8080-exec-3] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 360 feedBackPreAndTestOrder - feedback test order handle resquest {"content":{"BackFlag":"1","BackReason":"验收不通过","CDNContact":"江苏运营经理","CDNNumber":"18827304728","OrderNum":"01151102_33"}}
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```
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工单不会立刻就是试用流量耗尽。
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@@ -0,0 +1,217 @@
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# 3.1 试用未到期转商场景：补充试用单详情页试用记录
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> 产品：赵潇洒
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> 开发：转文龙帮忙处理
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## 问题汇总
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~~1、试用结束时间怎么定义？是以收到开通单的时间为准吗？~~
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产品回复：以接收开通单的时间为准。
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~~2、需求文档中“补充试用未到期转商场景的使用记录数据”，那么如果是先试用流量耗尽或者先使用时长耗尽还能开通吗？~~
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早会：无需关注
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~~3、关于历史数据的清理是否可以根据工单表和历史记录表进行过滤。历史记录表进行过滤。~~
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目前的方案是首先根据试用单子表的 tem 时间，然后根据 orderinfo 的 update 时间，如果还是为空以开通单子表的
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## 开发过程
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### 第一版效果
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### 历史数据
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~~方案一（已弃用）~~
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```sql
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select *
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from order_info oi
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join order_info_history_record oihr on oi.id = oihr.order_id
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where oi.order_type = 2
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and oi.order_state = 5
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and oihr.handle_action = 7
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order by oi.id desc;
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```
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# 3.6 esop 来源现网验收去掉只能选择验收通过的限制
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> 产品：程思雨
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## 问题汇总
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~~1、最近新增加的两个全站加速算是点播产品吧？~~
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~~2、两个接口均以都以退回工单进行有什么区别吗？BPM 侧有可能只能全部放开~~
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4、bss 接口文档中这个字段，退回不需要吗？
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5、代码中代办 completed_task 这个表是干什么用的。涉及这个接口/workorder/get/done/task
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~~6、审批流程中，单个域名显示信安信息，多个不显示。注意用例~~
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~~7、域名配置需求验收反馈失败结束工单，域名状态部署失败；~~
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~~8、优化开通单退回子表状态；~~
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~~9、域名配置需求工单阶段反馈和验收失败场景去除下发删除话单动作；~~
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~~10、域名配置需求退回接口补信安信息删除动作。~~
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~~11、给产品回复~~
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域名配置需求（新增）工单
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业务结束回滚 调用原回退接口，原回退接口逻辑：删除域名，注销话单。
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验收不通过 结束工单，域名状态置为部署失败，不注销话单。
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12、域名配置需求单可以验收失败吗？
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~~13、验收反馈失败流转记录如下 文案~~
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14、接口限制现状：
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退回接口：历史所有工单均不支持直播产品
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验收不通过：
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试用工单 因和退回逻辑一致不支持直播产品
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试用变更工单 因和退回逻辑一致不支持直播产品
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业务受理工单 因和退回逻辑一致不支持直播产品
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增值业务工单
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域名配置需求
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需求变更工单
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## 开发过程
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### 代码位置记录
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1、业务适配单退回不受理接口
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com.cmcc.cdn.platform.selfservice.service.bpm.impl.BpmManageServiceImpl#bpmOrderReject
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2、业务适配工单验收反馈接口
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com.cmcc.cdn.platform.selfservice.service.bpm.impl.BpmManageServiceImpl#orderCallback
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### 试用单
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> 是否涉及信安信息？
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#### 业务结束回滚 -10.4 接口
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详细了解下这个动作是否如此。
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流转截图
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#### 验收不通过 -10.2 接口
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流转截图
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### 试用变更单
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> 是否涉及信安信息？
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#### 业务结束回滚 -10.4 接口
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流转截图
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#### 验收不通过 -10.2 接口
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流转截图
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### 业务开通单（新增域名场景）
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> 是否涉及信安信息？
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> 子表的 orderState 状态问题，这个和 mock 的响应值也有关系
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#### 业务结束回滚 -10.4 接口
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流转截图
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||||
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||||
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||||
#### 验收不通过 -10.2 接口
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||||
流转截图
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||||
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||||
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||||
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||||
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||||
### 域名配置（新增）需求单
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> 是否涉及信安信息？
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||||
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#### 业务结束回滚 -10.4 接口
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#### 验收不通过 -10.2 接口
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第一种方案：退回逻辑
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||||
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第二种方案：结束工单，域名部署失败
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### 域名配置需求变更
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试用单
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|
||||
01101040_11
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DevReq650617701.komect.com
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DevReq6506177012.komect.com
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ECName-1704854417
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PRODUCTID650617701
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2508
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@@ -0,0 +1,39 @@
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if(Constants.BPM_PROCESS_SUCCESS.equals(data.getResult()) ||
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Constants.BPM_PROCESS_FINISHED.equals(data.getResult())){
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log.info("res of bpm call back: process success");
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return true;
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}
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处理任务表
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反馈 BBoss 成功信息, 成功后才进行后面的数据库操作
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BbossCancelOrderHandleVO handleVO = new BbossCancelOrderHandleVO ();
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BbossCancelOrderHandleContentVO contentVO = new BbossCancelOrderHandleContentVO();
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contentVO.setOrderNum(orderNum);
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contentVO.setProductId(productId);
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contentVO.setCancelStage(cancelStage);
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contentVO.setCancelTime(org.springframework.util.StringUtils.isEmpty(cancelStage) ?
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cancelDate : LocalDateTime.parse(cancelDate,
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DateTimeFormatter.ofPattern(Constants.YYYY_MM_DD_HH_MM_SS)).format(DateTimeFormatter.ofPattern(Constants.YYYYMMDDHHMMSS)));
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handleVO.setContent(contentVO);
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BbossCancelOrderFeedbackVO response = bBossAndDssInteractiveService.syncBbossCancelOrder(handleVO);
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||||
if (feedbackVO == null) {
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throw new PlatformException(" 网络错误 ");
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}
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if (!BBossInteractiveCodeEnum.RESPONSE_SIGN_1.getCode().equals(feedbackVO.getResponse().getRspCode())) {
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log.info(" 增值业务工单请求失败, 应答错误代码:{}, 应答错误描述:{}", feedbackVO.getResponse().getRspCode(),
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BBossInteractiveCodeEnum.findDetailByCode(feedbackVO.getResponse().getRspCode()));
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throw new PlatformException(feedbackVO.getResponse().getRspDesc());
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}
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if (!VasOrderResultRspStatusEnum.SUCCESS.getStatus().equals(feedbackVO.getResult().getStatus())) {
|
||||
log.error(" 增值业务工单请求失败, 工单号:{}, 处理结果状态码:{}, 错误描述:{}", content.getOrderNum(), feedbackVO.getResult().getStatus(),
|
||||
feedbackVO.getResult().getErrDesc());
|
||||
String errMessage = StringUtils.isEmpty(feedbackVO.getResult().getErrDesc())
|
||||
? VasOrderResultRspStatusEnum.getDescByStatus(feedbackVO.getResult().getStatus())
|
||||
: feedbackVO.getResult().getErrDesc();
|
||||
throw new PlatformException(errMessage);
|
||||
}
|
||||
|
||||
saveOrderInfoHistoryRecord
|
||||
@@ -0,0 +1,15 @@
|
||||
# 试用单
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
# 试用变更
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
@@ -0,0 +1,571 @@
|
||||
# 10.4 业务适配单退回不受理接口
|
||||
|
||||
## 试用工单
|
||||
|
||||
### 多域名（点播）
|
||||
|
||||
网页加速
|
||||
|
||||
01241607_59
|
||||
|
||||
ECName-1706083686
|
||||
|
||||
PRODUCTID851722313
|
||||
|
||||
DevReq851722313A.komect.com
|
||||
|
||||
DevReq851722313B.komect.com
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"01241607_59","createDate":"2024-01-24 16:09:19","data":{"cdn_type":"web","domains":["DevReq851722313A.komect.com","DevReq851722313B.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":2,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241607_59","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"商机与试用工单"},"processType":"0","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
|
||||
```
|
||||
|
||||
|
||||
|
||||
#### BPM 阶段反馈
|
||||
|
||||
|
||||
|
||||
```
|
||||
2024-01-24 06:53:51 [,,,,] [http-nio-8080-exec-8] INFO com.cmcc.cdn.platform.selfservice.service.bpm.impl.BpmManageServiceImpl 4015 adaptOrderCallback - callback from bpm:{"code":"01241449_57","plains":[""华为平面""],"planeEvaluationInfo":[{"capacity":"可满足","estimatedCompletionDate":1706079163000,"plainName":"华为平面","resultOfEstimate":"可支持"}],"resultOfPolicy":"1","userId":"24"}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
```
|
||||
{"ibs_code":"01241607_59","message":"回滚审批意见：同意","result":"退回不受理"}
|
||||
```
|
||||
|
||||
|
||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
#### 回调 BBOSS
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 多域名（直播）
|
||||
|
||||
01241743_34
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
## 试用变更工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
01241804_28
|
||||
|
||||
PRODUCTID851722313
|
||||
|
||||
ECName-1706083686
|
||||
|
||||
ECID1706083686
|
||||
|
||||
20240124180622.komect.com
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"ibs_code":"01241804_28","message":"回滚审批意见：同意","result":"退回不受理"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
#### 回调 BBOSS
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
01251533_37
|
||||
|
||||
|
||||
|
||||
## 业务受理工单
|
||||
|
||||
01261400_19
|
||||
|
||||
20240126140023
|
||||
|
||||
01261453_05
|
||||
|
||||
20240126145307
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"01261453_05","createDate":"2024-01-26 14:54:27","data":{"cdn_type":"video","cpId":"83564281","domains":["20240126145310.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01261453_05","sourceOfDemand":"IBS平台","summaryOfDemand":"","titleOfDemand":"ECName-1706083686业务开通工单"},"processType":"2","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
```
|
||||
{"ibs_code":"01261453_05","message":"回滚审批意见：同意","result":"退回不受理"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
#### 回调 BBOSS
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
01261534_04
|
||||
|
||||
|
||||
|
||||
## 域名配置需求工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
政企客户经理提单
|
||||
|
||||
集团客户经理管理员
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126002","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126161739.komect.com"],"filelist":[],"nameOfClient":"ECName-1706256155","sourceBasis":"001-20240126002","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"ibs_code":"001-20240126002","message":"回滚审批意见：同意","result":"退回不受理"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126005","data":{"cdn_type":"liveStream","cpId":"83566089","domains":["20240126182139.komect.com"],"filelist":[],"nameOfClient":"ECName-1706264333","sourceBasis":"001-20240126005","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
|
||||
|
||||
## 需求变更工单
|
||||
|
||||
BPM 不支持
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
# 10.2 业务适配工单验收反馈接口
|
||||
|
||||
## 试用工单
|
||||
|
||||
### 多域名（点播）
|
||||
|
||||
网页加速
|
||||
|
||||
01241607_59_001
|
||||
|
||||
ECName-1706083686
|
||||
|
||||
PRODUCTID851722313
|
||||
|
||||
DevReq851722313A.komect.com
|
||||
|
||||
DevReq851722313B.komect.com
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"01241607_59_001","createDate":"2024-01-24 16:39:59","data":{"cdn_type":"web","domains":["DevReq851722313A.komect.com","DevReq851722313B.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":2,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241607_59_001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"商机与试用工单"},"processType":"0","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"approve":1,"code":"01241607_59_001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"try_time":1706085841000,"user_id":"24"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
```
|
||||
{
|
||||
"productInfos":[
|
||||
{
|
||||
"billingMethod":"1",
|
||||
"businessType":"1",
|
||||
"cancelStatus":"2",
|
||||
"cancelTime":"20240124164511",
|
||||
"domain":"DevReq851722313A.komect.com",
|
||||
"enterpriseId":"ECID1706083686",
|
||||
"enterpriseName":"ECName-1706083686",
|
||||
"infoType":"1",
|
||||
"jobId":"01241607_59_001",
|
||||
"productId":"1",
|
||||
"province":"000"
|
||||
},
|
||||
{
|
||||
"billingMethod":"1",
|
||||
"businessType":"1",
|
||||
"cancelStatus":"2",
|
||||
"cancelTime":"20240124164511",
|
||||
"domain":"DevReq851722313B.komect.com",
|
||||
"enterpriseId":"ECID1706083686",
|
||||
"enterpriseName":"ECName-1706083686",
|
||||
"infoType":"1",
|
||||
"jobId":"01241607_59_001",
|
||||
"productId":"1",
|
||||
"province":"000"
|
||||
}
|
||||
]
|
||||
}
|
||||
```
|
||||
|
||||
#### 回调 BBOSS
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 多域名（直播）
|
||||
|
||||
|
||||
|
||||
## 试用变更工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"01241804_28_001","createDate":"2024-01-25 09:01:29","data":{"cdn_type":"web","cpId":"83564281","domains":["20240124180622.komect.com"],"filelist":[{"name":"InfoSecurity.xlsx"},{"name":"BusiInfo.xlsx"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241804_28_001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"试用变更工单"},"processType":"1","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"approve":1,"code":"01241804_28_001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"productInfos":[{"billingMethod":"1","businessType":"1","cancelStatus":"2","cancelTime":"20240125104435","createTime":"20240124173304","domain":"20240124180622.komect.com","enterpriseId":"ECID1706083686","enterpriseName":"ECName-1706083686","infoType":"1","jobId":"01241607_59_002","productId":"1","province":"000"}]}
|
||||
```
|
||||
|
||||
|
||||
|
||||
#### 回调 BBOSS
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
01251533_37
|
||||
|
||||
|
||||
|
||||
## 业务受理工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"01261508_41","createDate":"2024-01-26 15:10:19","data":{"cdn_type":"download","cpId":"83564281","domains":["20240126150847.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01261508_41","sourceOfDemand":"IBS平台","summaryOfDemand":"","titleOfDemand":"ECName-1706083686业务开通工单"},"processType":"2","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"approve":1,"code":"01261508_41","open_time":1706254174000,"plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
#### 回调 BBOSS
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
01261534_04
|
||||
|
||||
|
||||
|
||||
## 域名配置需求工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
001-20240126003
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126004","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126174134.komect.com"],"filelist":[],"nameOfClient":"ECName-1706256155","sourceBasis":"001-20240126004","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"approve":1,"code":"001-20240126004","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
不注销
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
001-20240126005
|
||||
|
||||
|
||||
|
||||
## 需求变更工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20240126001","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126174134.komect.com"],"nameOfClient":"ECName-1706256155","operMail":"18777777777@139.com","operTel":"18777777777","operUser":"18777777777cmcc","sourceBasis":"002-20240126001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"需求变更。"},"processType":"4","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"approve":1,"code":"002-20240126001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
无
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20240126002","data":{"cdn_type":"liveStream","cpId":"83566089","domains":["20240126182139.komect.com"],"nameOfClient":"ECName-1706264333","operMail":"18777777777@139.com","operTel":"18777777777","operUser":"18777777777cmcc","sourceBasis":"002-20240126002","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"直播变更校验"},"processType":"4","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
|
||||
|
||||
# 遗留问题
|
||||
|
||||
## 需求背景
|
||||
|
||||
esop 来源现网验收去掉只能选择验收通过的限制
|
||||
|
||||
工单种类：域名配置需求工单
|
||||
|
||||
## 触发场景
|
||||
|
||||
客户经历提交工单——>客户经理管理员审批下发 BPM——>BPM 调用 10.4 退回接口——>IBS 工单退回至提交人
|
||||
|
||||
客户经理对工单修改以原工单号重提（10.4 接口要求此种工单需原工单号）——>客户经理管理员审批下发 BPM 报错
|
||||
|
||||
下图为 BPM 答复报错原因
|
||||
|
||||
|
||||
|
||||
## 临时解决方案
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
Reference in New Issue
Block a user