Initial commit
This commit is contained in:
Docker7530
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# 10.4 业务适配单退回不受理接口
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## 试用工单
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### 多域名（点播）
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网页加速
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01241607_59
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ECName-1706083686
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PRODUCTID851722313
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DevReq851722313A.komect.com
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DevReq851722313B.komect.com
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#### 下发 BPM
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```
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{"accessSystem":"IBS","account":"CDN-IBS","code":"01241607_59","createDate":"2024-01-24 16:09:19","data":{"cdn_type":"web","domains":["DevReq851722313A.komect.com","DevReq851722313B.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":2,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241607_59","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"商机与试用工单"},"processType":"0","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
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```
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#### BPM 阶段反馈
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```
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2024-01-24 06:53:51 [,,,,] [http-nio-8080-exec-8] INFO com.cmcc.cdn.platform.selfservice.service.bpm.impl.BpmManageServiceImpl 4015 adaptOrderCallback - callback from bpm:{"code":"01241449_57","plains":[""华为平面""],"planeEvaluationInfo":[{"capacity":"可满足","estimatedCompletionDate":1706079163000,"plainName":"华为平面","resultOfEstimate":"可支持"}],"resultOfPolicy":"1","userId":"24"}
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```
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#### BPM 回调参数
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```
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{"ibs_code":"01241607_59","message":"回滚审批意见：同意","result":"退回不受理"}
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```
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#### 注销话单
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#### 回调 BBOSS
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#### 删除域名
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#### 工单列表
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#### 工单详情页流转记录
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### 多域名（直播）
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01241743_34
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## 试用变更工单
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### 单域名（点播）
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01241804_28
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PRODUCTID851722313
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ECName-1706083686
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ECID1706083686
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20240124180622.komect.com
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#### 下发 BPM
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#### BPM 回调参数
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```
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{"ibs_code":"01241804_28","message":"回滚审批意见：同意","result":"退回不受理"}
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```
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#### 注销话单
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#### 回调 BBOSS
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#### 删除域名
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#### 工单列表
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#### 工单详情页流转记录
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### 单域名（直播）
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01251533_37
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## 业务受理工单
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01261400_19
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20240126140023
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01261453_05
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20240126145307
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### 单域名（点播）
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#### 下发 BPM
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```
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{"accessSystem":"IBS","account":"CDN-IBS","code":"01261453_05","createDate":"2024-01-26 14:54:27","data":{"cdn_type":"video","cpId":"83564281","domains":["20240126145310.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01261453_05","sourceOfDemand":"IBS平台","summaryOfDemand":"","titleOfDemand":"ECName-1706083686业务开通工单"},"processType":"2","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
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```
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#### BPM 回调参数
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```
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{"ibs_code":"01261453_05","message":"回滚审批意见：同意","result":"退回不受理"}
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```
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#### 注销话单
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||||
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#### 回调 BBOSS
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||||
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#### 删除域名
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#### 工单列表
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#### 工单详情页流转记录
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### 单域名（直播）
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01261534_04
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## 域名配置需求工单
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### 单域名（点播）
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政企客户经理提单
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集团客户经理管理员
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#### 下发 BPM
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```
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{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126002","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126161739.komect.com"],"filelist":[],"nameOfClient":"ECName-1706256155","sourceBasis":"001-20240126002","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
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```
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#### BPM 回调参数
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```
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{"ibs_code":"001-20240126002","message":"回滚审批意见：同意","result":"退回不受理"}
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```
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#### 注销话单
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#### 删除域名
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#### 工单列表
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#### 工单详情页流转记录
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### 单域名（直播）
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```
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{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126005","data":{"cdn_type":"liveStream","cpId":"83566089","domains":["20240126182139.komect.com"],"filelist":[],"nameOfClient":"ECName-1706264333","sourceBasis":"001-20240126005","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
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```
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## 需求变更工单
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BPM 不支持
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# 10.2 业务适配工单验收反馈接口
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## 试用工单
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### 多域名（点播）
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网页加速
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01241607_59_001
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ECName-1706083686
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PRODUCTID851722313
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DevReq851722313A.komect.com
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DevReq851722313B.komect.com
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#### 下发 BPM
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```
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{"accessSystem":"IBS","account":"CDN-IBS","code":"01241607_59_001","createDate":"2024-01-24 16:39:59","data":{"cdn_type":"web","domains":["DevReq851722313A.komect.com","DevReq851722313B.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":2,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241607_59_001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"商机与试用工单"},"processType":"0","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
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```
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#### BPM 回调参数
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```
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{"approve":1,"code":"01241607_59_001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"try_time":1706085841000,"user_id":"24"}
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```
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#### 注销话单
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||||
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||||
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```
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{
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"productInfos":[
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{
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"billingMethod":"1",
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"businessType":"1",
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"cancelStatus":"2",
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"cancelTime":"20240124164511",
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"domain":"DevReq851722313A.komect.com",
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"enterpriseId":"ECID1706083686",
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"enterpriseName":"ECName-1706083686",
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"infoType":"1",
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"jobId":"01241607_59_001",
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"productId":"1",
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"province":"000"
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},
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{
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"billingMethod":"1",
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"businessType":"1",
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"cancelStatus":"2",
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"cancelTime":"20240124164511",
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"domain":"DevReq851722313B.komect.com",
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"enterpriseId":"ECID1706083686",
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"enterpriseName":"ECName-1706083686",
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"infoType":"1",
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"jobId":"01241607_59_001",
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"productId":"1",
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"province":"000"
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}
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]
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}
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```
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||||
#### 回调 BBOSS
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||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
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||||
|
||||
|
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### 多域名（直播）
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||||
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## 试用变更工单
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|
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### 单域名（点播）
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||||
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#### 下发 BPM
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```
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{"accessSystem":"IBS","account":"CDN-IBS","code":"01241804_28_001","createDate":"2024-01-25 09:01:29","data":{"cdn_type":"web","cpId":"83564281","domains":["20240124180622.komect.com"],"filelist":[{"name":"InfoSecurity.xlsx"},{"name":"BusiInfo.xlsx"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241804_28_001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"试用变更工单"},"processType":"1","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
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```
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#### BPM 回调参数
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```
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{"approve":1,"code":"01241804_28_001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
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||||
```
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||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
```
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||||
{"productInfos":[{"billingMethod":"1","businessType":"1","cancelStatus":"2","cancelTime":"20240125104435","createTime":"20240124173304","domain":"20240124180622.komect.com","enterpriseId":"ECID1706083686","enterpriseName":"ECName-1706083686","infoType":"1","jobId":"01241607_59_002","productId":"1","province":"000"}]}
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||||
```
|
||||
|
||||
|
||||
|
||||
#### 回调 BBOSS
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
01251533_37
|
||||
|
||||
|
||||
|
||||
## 业务受理工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"01261508_41","createDate":"2024-01-26 15:10:19","data":{"cdn_type":"download","cpId":"83564281","domains":["20240126150847.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01261508_41","sourceOfDemand":"IBS平台","summaryOfDemand":"","titleOfDemand":"ECName-1706083686业务开通工单"},"processType":"2","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"approve":1,"code":"01261508_41","open_time":1706254174000,"plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
#### 回调 BBOSS
|
||||
|
||||
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
01261534_04
|
||||
|
||||
|
||||
|
||||
## 域名配置需求工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
001-20240126003
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126004","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126174134.komect.com"],"filelist":[],"nameOfClient":"ECName-1706256155","sourceBasis":"001-20240126004","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"approve":1,"code":"001-20240126004","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
不注销
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
001-20240126005
|
||||
|
||||
|
||||
|
||||
## 需求变更工单
|
||||
|
||||
### 单域名（点播）
|
||||
|
||||
#### 下发 BPM
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20240126001","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126174134.komect.com"],"nameOfClient":"ECName-1706256155","operMail":"18777777777@139.com","operTel":"18777777777","operUser":"18777777777cmcc","sourceBasis":"002-20240126001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"需求变更。"},"processType":"4","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
#### BPM 回调参数
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"approve":1,"code":"002-20240126001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
|
||||
```
|
||||
|
||||
#### 注销话单
|
||||
|
||||
无
|
||||
|
||||
#### 删除域名
|
||||
|
||||
|
||||
|
||||
#### 工单列表
|
||||
|
||||
|
||||
|
||||
#### 工单详情页流转记录
|
||||
|
||||
|
||||
|
||||
### 单域名（直播）
|
||||
|
||||
|
||||
|
||||
```
|
||||
{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20240126002","data":{"cdn_type":"liveStream","cpId":"83566089","domains":["20240126182139.komect.com"],"nameOfClient":"ECName-1706264333","operMail":"18777777777@139.com","operTel":"18777777777","operUser":"18777777777cmcc","sourceBasis":"002-20240126002","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"直播变更校验"},"processType":"4","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
|
||||
```
|
||||
|
||||
|
||||
|
||||
# 遗留问题
|
||||
|
||||
## 需求背景
|
||||
|
||||
esop 来源现网验收去掉只能选择验收通过的限制
|
||||
|
||||
工单种类：域名配置需求工单
|
||||
|
||||
## 触发场景
|
||||
|
||||
客户经历提交工单——>客户经理管理员审批下发 BPM——>BPM 调用 10.4 退回接口——>IBS 工单退回至提交人
|
||||
|
||||
客户经理对工单修改以原工单号重提（10.4 接口要求此种工单需原工单号）——>客户经理管理员审批下发 BPM 报错
|
||||
|
||||
下图为 BPM 答复报错原因
|
||||
|
||||
|
||||
|
||||
## 临时解决方案
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
Reference in New Issue
Block a user