Initial commit

2026-03-01 01:43:46 +08:00
commit c6125c117b
3840 changed files with 415340 additions and 0 deletions
@@ -0,0 +1,70 @@
+# 工单无法删除
+
+## 截图
+
+![](../../../../attachment/images-uuid/891cc3810e024b93b805f1380032bbdb.png)
+
+![](../../../../attachment/images-uuid/8349d62cb06c4b7ea584f03c353238b8.png)
+
+## 问题原因
+
+查看两个工单的域名为已经删除的域名，属于 catch+ 开发人员手动调接口删除。
+
+但是因为客户之前走过两个错误类型的工单，导致当运维想要关闭工单的时候无法进行操做。
+
+## 解决方案
+
+1、首先确认最后运维工程师审批时需要修改的表。
+
+2、代码中主要涉及表的修改位置为：
+
+```java
+com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl#handle
+(com.cmcc.cdn.platform.selfservice.entity.User, com.cmcc.cdn.platform.portal.domain.workorder.WorkOrder, com.cmcc.cdn.platform.portal.enums.WorkOrderEnums.Button, java.util.Map<java.lang.String,java.lang.Object>)
+```
+
+3、其中涉及表格
+
+工程师记录：`config_change_work_order_additional`
+
+工单表：`work_order`
+
+catch 需求变更：`work_order_adaptconfig_change`
+
+通过走正常流程对比，需要做如下改动：
+
+1、修改 work_order 的 status 为 finished
+
+2、删除 work_order 中对应的 approval_user_id
+
+3、work_order_adaptconfig_change 表的 state 和 finish 字段修改为 END 和 1
+
+## 本次处理数据为
+
+`work_order`
+
+324019  --> 005-20230111002  --> cfn.migufun.com
+
+324017  --> 005-20230111001  --> metalive.migufun.com
+
+`work_order_adaptconfig_change`
+
+301
+
+300
+
+## SQL
+
+```sql
+update work_order set status = 'finished' where id = 324019 and code = '005-20230111002';  
+update work_order set status = 'finished' where id = 324017 and code = '005-20230111001';  
+  
+UPDATE work_order SET approval_user_id = NULL where id = 324019 and code = '005-20230111002';  
+UPDATE work_order SET approval_user_id = NULL where id = 324017 and code = '005-20230111001';  
+  
+update work_order_adaptconfig_change set state = 'END' where id = 301;  
+update work_order_adaptconfig_change set state = 'END' where id = 300;  
+  
+update work_order_adaptconfig_change set finish = 1 where id = 301;  
+update work_order_adaptconfig_change set finish = 1 where id = 300;
+```