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2026-03-01 01:43:46 +08:00
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+# 问题入口
+
+com.cmcc.cdn.platform.selfservice.controller.AdaptConfigChangeWorkController#submitWorkOrder
+
+## 状态机生成
+
+com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl#createOrder
+
+获取状态机
+
+```java
+WorkOrderStateMachine<ConfigChangeWorkOrderPO, ConfigChangeOrderEventEnum, ConfigChangeOrderStateEnum> machine =
+GeneralMachineBuilder.createByMachineId(MachineName.ADAPT_CONFIG_CHANGE, order.getMachineId());
+```
+
+## 状态机启动
+
+com.cmcc.cdn.platform.selfservice.statemachine.AbstractWorkOrderMachineRunConfig#handleOrderEvent
+
+## 状态机事件组合 MAP
+
+com.cmcc.cdn.platform.selfservice.statemachine.ConfigChangeMachineAdapter
+
+## 此问题对应可触发事件
+
+array[2] = new State(ConfigChangeOrderStateEnum.ESOP_CM_ZQ_PRV_CREATED, ConfigChangeOrderEventEnum.esop_prv_create, null);
+
+## 监听位置获取下一审批人和通知人
+
+com.cmcc.cdn.platform.selfservice.statemachine.ConfigChangeOrderHandler#esopGrpCreate
+
+## 触发邮件位置
+
+com.cmcc.cdn.platform.selfservice.statemachine.ConfigChangeOrderHandler#transitionEnd
+
+# 问题总结
+
+此问题的关键在于需求变更工单的下发 bpm 后保留了状态机的状态变化流程。当状态机状态发生变化的时候，会按照原流程进行邮件通知操作。6.7.0 版本全部下发 bpm 后进行统一优化。
@@ -0,0 +1,13 @@
+# 不合法问题
+
+![](../../../../attachment/images-uuid/916e7637665d4dd5a031293648e951a9.png)
+
+zfcg.czj.ningde.gov.cn
+
+客户上传的域名和工信部的不相符。
+
+工信部地址
+
+```url
+https://beian.miit.gov.cn/#/Integrated/index
+```
@@ -0,0 +1,39 @@
+# 待办不显示
+
+## 截图
+
+![](../../../../attachment/images-uuid/25ed795a6bfd42128c156cb74c4dd120.png)
+
+首先获取首页入口，这里主要是统计的一个咋们自己系统的工单数量和 BPM 的工单类型，怀疑是 bpm 接口请求失败。与 bpm 进行沟通：
+
+正常的：
+
+![](../../../../attachment/images-uuid/f7bbf5732a4342128c8d6cccadb51334.png)
+
+错误的（但是这个是用户不对，不是 fangling 的）：
+
+![](../../../../attachment/images-uuid/3ed607ab58d04ce08e4e0dcbd649b14b.png)
+
+后来看请求时当时 bpm 的访问策略改了，导致无法访问 bpm 的接口。下午 5 点更新后就可了。
+
+## 相关代码位置
+
+com.cmcc.cdn.platform.selfservice.controller.LoginController#loginSuccess
+
+com.cmcc.cdn.platform.selfservice.order.WorkOrderServiceImpl#gainNum
+
+可以尝试准备
+
+curl https://bpm-uops.cdn.10086.cn/runtime/v1/ibs/getTaskList?username=fangling
+
+# 第一次建单不成功（完成）
+
+**bpm 访问策略问题**
+
+![](../../../../attachment/images-uuid/5f837aa65a9b41c1a55f6fbada572087.png)
+
+![](../../../../attachment/images-uuid/c75acff1c7a0482fa050a47fadf9939f.png)
+
+**16:00 左右**
+
+![](../../../../attachment/images-uuid/490c781bc8fb4dc6bed3b0210dbaf80b.png)
@@ -0,0 +1,43 @@
+# 删除信安企业
+
+curl http://117.136.191.91:7790/CDNISMS/QueryBeian?dns=
+
+临沂市梵音美容服务有限公司 -ID：GZSnTfMXu	(企业存在、无域名)
+
+邹城市王小柯手机靓号通讯店 -ID：tqOZIIsfX	(企业存在、无域名)
+
+山东金湖水泥有限公司 -ID：UPQroXpWz	(企业存在、无域名)
+
+中国共产党临沂市河东区委员会学校 -ID：StPsrpDvU	(企业存在、无域名)
+
+上海海思 -ID：FZNKSLZvX	(企业存在、无域名)
+
+厦门市金鸡亭中学 -ID：hDQDNePLu	(企业存在、无域名)
+
+欧菲斯办公伙伴控股有限公司 -ID：nWEhWtgqb	(企业存在、无域名)
+
+中粮可口可乐饮料（山东）有限公司 -ID：DRsnnZEhO	(企业存在、无域名)
+
+济南市莱芜第二中学 -ID：yRmuaMSvN	(企业存在、无域名)
+
+```
+POST https://p.cdn.10086.cn/v1.0/delete_user_info
+AccessKey:dayun_admin
+Authorization:3432353935323732363039323836|601A69C8|E1C2A3786D8DA15213AD54C830F37D20A4672001DCE849831C2A58E9D670FABF
+{
+    "delete_user_info_list": [
+        {
+            "user_id_cdn": "XXXXX"
+        }
+    ]
+}
+```
+
+![](../../../../attachment/images-uuid/985b09fe890d4f3b942a289b78971465.png)
+
+```sql
+域名表
+select * from big_cloud_information_domain where user_id_cdn = 'yRmuaMSvN';  
+企业
+select * from information_user where user_id_cdn = 'yRmuaMSvN';
+```
@@ -0,0 +1,39 @@
+# 域名下发失败
+
+![](../../../../attachment/images-uuid/5d9d79e77b5b4c34bd3489dfecbf6ce5.png)
+
+www.hndzkc.com
+
+![](../../../../attachment/images-uuid/6957a28d15184a38b5ea01d1feae6e09.png)
+
+com.cmcc.cdn.platform.selfservice.domainobject.domainconfig.DomainTicketDeleteCallbackState#delete
+
+流程：
+
+![](../../../../attachment/images-uuid/a0da46b92ddd4f93ae8807183d0d5677.png)
+
+分流
+
+![](../../../../attachment/images-uuid/8395c4da804548b09dfdc88d83122cf4.png)
+
+![](../../../../attachment/images-uuid/1f31af6a50054720b9d52da8ab1f35bc.png)
+
+com.cmcc.cdn.platform.selfservice.service.impl.itcm.DnsDomainServiceImpl#deleteDnsConfigBeforeDomain
+
+日志
+
+![](../../../../attachment/images-uuid/6966f2c0437648578ec698168091add9.png)
+
+# 关于请教调度问题
+
+目前 ibs 和调度是深度结合的，调度有问题找我，或者找日志排查。当然首先得先确定 ibs 在调度的哪一步失败了。
+
+代码里搜 schedule 都是，什么 dnsSchedule，httpSchedule，firstlevelSchedule
+
+![](../../../../attachment/images-uuid/859d3ae9859049999853d451f6a1882a.png)
+
+这个 itcmService 在另一个模块上，通过 http 请求的方式调用的，代码并不在 portal 程序里
+
+集中调度的代码在 portal 程序里，平面调度代码从 portal 剥离出来了
+
+这个调 itcmService，下发失败找 itcm（凯炜）。然后再找 omc，omc 再找调度底层。
@@ -0,0 +1,71 @@
+# 域名校验不通过
+
+![](../../../../attachment/images-uuid/735baffc95a44a98ba375f367333f1d4.png)
+
+pull-flv-f96.douyincdn.com
+
+pull-hls-f96.douyincdn.com
+
+push-rtmp-l96.douyincdn.com
+
+pull-hls-l96.douyincdn.com
+
+pull-flv-l96.douyincdn.com
+
+pull-rtmp-l96.douyincdn.com
+
+pull-hls-l96-admin.douyincdn.com
+
+## 002-20230201001
+
+```
+2023-03-08 at 10:44:49 CST [http-nio-8080-exec-3186] INFO com.cmcc.cdn.platform.selfservice.service.impl.PortalInformationServiceImpl 623 updateDomainInformation - 信安同步参数domain为：[{"domain":"pull-hls-l96-admin.douyincdn.com","enterpriseId":"v63l9zfa-1v85prmetsp1x45c","loopDomains":[{"mainFlag":true,"type":"domain","value":"live-vos-cn-east-3-dci.hwcloudlive.com:80"}],"provinceCode":["551","100","591","931","200","771","851","898","311","371","451","270","731","431","250","791","240","471","951","971","531","351","290","210","280","220","891","991","871","571","230"]}]
+```
+
+pull-hls-l96-admin.douyincdn.com
+
+![](../../../../attachment/images-uuid/026176f791d3403fae4c3bd680b20d15.png)
+
+![](../../../../attachment/images-uuid/c262909402814e4cb1d44159d3a811f3.png)
+
+## 002-20230130001
+
+pull-flv-f96.douyincdn.com
+
+pull-hls-f96.douyincdn.com
+
+push-rtmp-l96.douyincdn.com
+
+pull-flv-l96.douyincdn.com
+
+pull-hls-l96.douyincdn.com
+
+pull-rtmp-l96.douyincdn.com
+
+![](../../../../attachment/images-uuid/130bef04853541deb299ec692dbda4bd.png)
+
+![](../../../../attachment/images-uuid/4c94d657ab804120ba982e049c7bb0ba.png)
+
+![](../../../../attachment/images-uuid/3b147339dd134f709dd26d658c1ab3cc.png)
+
+![](../../../../attachment/images-uuid/4e193c5f42dd43a7a135bbdf70f6bb43.png)
+
+## 需求变更更单处理流程
+
+com.cmcc.cdn.platform.selfservice.controller.NewWorkOrderController#approvedecision
+
+com.cmcc.cdn.platform.selfservice.order.WorkOrderServiceImpl#decision
+
+com.cmcc.cdn.platform.selfservice.order.DefaultWorkOrderOperator#handle(java.lang.Long, java.lang.Long, com.cmcc.cdn.platform.portal.enums.WorkOrderEnums.Button, java.lang.String, java.lang.String, java.lang.String)
+
+com.cmcc.cdn.platform.selfservice.order.DefaultWorkOrderOperator#handle(com.cmcc.cdn.platform.selfservice.entity.User, com.cmcc.cdn.platform.portal.domain.workorder.WorkOrder, com.cmcc.cdn.platform.portal.enums.WorkOrderEnums.Button, java.util.Map<java.lang.String,java.lang.Object>)
+
+com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl#handle(com.cmcc.cdn.platform.selfservice.entity.User, com.cmcc.cdn.platform.portal.domain.workorder.WorkOrder, com.cmcc.cdn.platform.portal.enums.WorkOrderEnums.Button, java.util.Map<java.lang.String,java.lang.Object>)
+
+com.cmcc.cdn.platform.selfservice.statemachine.GeneralMachineBuilder.DefaultWorkOrderStateMachine#handleOrderEvent
+
+com.cmcc.cdn.platform.selfservice.statemachine.ConfigChangeOrderHandler#workOrderFinish     （968 行）
+
+com.cmcc.cdn.platform.selfservice.service.impl.PortalInformationServiceImpl#updateDomainInformationForDomainPlain  （报错点）
+
+附件见同名文件夹
@@ -0,0 +1,81 @@
+# 确认域名删除
+
+## 问题重点
+
+cache+ 企业自助域名的删除中，同步信安删除的整个流程是在 omc 回调的时候进行的，通过发送到 MQ 然后进行消费处理，这里的一个问题点是，MQ 的消息不一定只会被 116、117 进行消费，是会被 4 台服务器进行分配的。所以看日志要看全。
+
+com.cmcc.cdn.platform.selfservice.rabbitmq.RabbitMQConfig
+
+MQ 日志表现：
+
+```
+[org.springframework.amqp.rabbit.RabbitListenerEndpointContainer#16-1]
+```
+
+![](../../../../attachment/images-uuid/15e14bbcb6da41ecaa848ecc425dd052.png)
+
+![](../../../../attachment/images-uuid/2c1794189e514c9f860d1a9849079746.png)
+
+![](../../../../attachment/images-uuid/b900c5a5e50143c497d078e99183a11d.png)
+
+![](../../../../attachment/images-uuid/224efff6bd394ee6a40bea765a63b3e2.png)
+
+com.cmcc.cdn.platform.selfservice.pipeline.service.impl.PipeConfigServiceImpl#dealWithCallBackData
+
+**发送队列位置**
+
+com.cmcc.cdn.platform.selfservice.pipeline.service.impl.PipeConfigServiceImpl#pipeWithThread
+
+## 问题
+
+看下下面这些 IBS 中保留的数据关联 ID 是哪个，稍后保留现有 ID 的，让后把其他相同的数据做删除同步处理下
+
+kght.ynkmkg.gov.cn  -- 关联用户 -- 云南省昆明空港经济区管理委员会
+
+en.ynkmkg.gov.cn     -- 关联用户 -- 云南省昆明空港经济区管理委员会
+
+ynkmkg.gov.cn          -- 关联用户 -- 云南省昆明空港经济区管理委员会
+
+www.ynkmkg.gov.cn -- 关联用户 -- 云南省昆明空港经济区管理委员会
+
+## 日志
+
+kght.ynkmkg.gov.cn
+
+2023-01-28 at 11:21:09
+
+域名信安同步请求:{"delete_domain_info_list":[{"domain_id_cdnsys":"pCjvQBvgO_zrZhnj"}]}
+
+en.ynkmkg.gov.cn
+
+2023-01-28 at 12:51:31
+
+域名信安同步请求:{"delete_domain_info_list":[{"domain_id_cdnsys":"pCjvQBvgO_YkwOuv"}]}
+
+ynkmkg.gov.cn
+
+2023-01-28 at 12:51:24
+
+域名信安同步请求:{"delete_domain_info_list":[{"domain_id_cdnsys":"pCjvQBvgO_pkXiid"}]}
+
+www.ynkmkg.gov.cn
+
+2023-01-28 at 12:51:35
+
+企业信安同步请求:{"delete_user_info_list":[{"user_id_cdn":"pCjvQBvgO"}]}
+
+{ "unit_name" : " 云南省昆明空港经济区管理委员会 ", "user_id_cdn" : "KGsSMiVWY" }
+
+{ "unit_name" : " 云南省昆明空港经济区管理委员会 ", "user_id_cdn" : "xmPMqCsOD" }
+
+{ "unit_name" : " 云南省昆明空港经济区管理委员会 ", "user_id_cdn" : "AmJHpOkhK" }
+
+## 截图
+
+![](../../../../attachment/images-uuid/16e2f8821909481a870d3d84a67cce82.png)
+
+![](../../../../attachment/images-uuid/8acd65ef41b0436f96cf7ed94b1b0370.png)
+
+![](../../../../attachment/images-uuid/e8c5e688d35d4d93a82cbd211e2c430c.png)
+
+![](../../../../attachment/images-uuid/0f9e7aaa8277414880315611e224747b.png)
@@ -0,0 +1,25 @@
+西南信息校验不通过。客户反馈，有过历史修改，但是同步信安的结果是相同的。
+
+![](../../../../attachment/images-uuid/0044a952f6fb46c2895f7e39098a1a9c.png)
+
+域名：zfcg.czj.ningde.gov.cn 工单号：004-20230303001
+
+![](../../../../attachment/images-uuid/14939685138a446a84fd6d2055a39fb5.png)
+
+排查思路。
+
+1、为什么配置管理的信息，和工单页面的不相符。
+
+2、看两次同步西南信息的同步日志是否有相关信息。
+
+3、如果上床西南表，会在 fileinfo 表中有记录，需要通过时间去查一下表的存储情况。
+
+工单大致流程
+
+![](../../../../attachment/images-uuid/08d71ac7652d43538a1806b91ddcc917.png)
+
+获得真实西南信息的位置
+
+![](../../../../attachment/images-uuid/ecb24f78b70246f29c3e7e63f41cd5bc.png)
+
+com.cmcc.cdn.platform.selfservice.service.CacheWorkOrderServiceImpl#workOrderIcpCheckUpdate
@@ -0,0 +1,184 @@
+# 问题
+
+分发的话保留与 IBS 相同 ID 的数据，然后把其他的删除掉，没业务的话直接同步下删除
+
+有创建
+
+{ "unit_name" : " 山东利尔康医疗科技股份有限公司 ", "user_id_cdn" : "yNBIpqwCS" }
+
+{ "unit_name" : " 山东利尔康医疗科技股份有限公司 ", "user_id_cdn" : "SveotJzDM" }
+
+有创建
+
+{ "unit_name" : " 山东利尔康医疗科技股份有限公司 ", "user_id_cdn" : "svHofOknC" }
+
+有创建
+
+{ "unit_name" : " 山东利尔康医疗科技股份有限公司 ", "user_id_cdn" : "PvymdhItM" }
+
+有创建
+
+{ "unit_name" : " 山东利尔康医疗科技股份有限公司 ", "user_id_cdn" : "mHwctZzyZ" }
+
+有创建
+
+{ "unit_name" : " 山东利尔康医疗科技股份有限公司 ", "user_id_cdn" : "MYGBvPuld" }
+
+有创建
+
+{ "unit_name" : " 山东利尔康医疗科技股份有限公司 ", "user_id_cdn" : "MiadCSJRC" }
+
+有创建
+
+{ "unit_name" : " 山东利尔康医疗科技股份有限公司 ", "user_id_cdn" : "OveleKUqh" }
+
+有创建
+
+{ "unit_name" : " 鲁 ICP 备 11011332 号 -1", "user_id_cdn" : "dpXUVAEnu" }
+
+{ "unit_name" : " 鲁 ICP 备 11011332 号 -1", "user_id_cdn" : "WeGkAUDLQ" }
+
+有创建
+
+{ "unit_name" : " 鲁 ICP 备 11011332 号 -1", "user_id_cdn" : "UWjWIjSPw" }
+
+有创建
+
+{ "unit_name" : " 鲁 ICP 备 11011332 号 -1", "user_id_cdn" : "LOXWYNUKx" }
+
+有创建
+
+{ "unit_name" : " 鲁 ICP 备 11011332 号 -1", "user_id_cdn" : "jLpuCkZOV" }
+
+有创建
+
+{ "unit_name" : " 鲁 ICP 备 11011332 号 -1", "user_id_cdn" : "ZGorJxpKO" }
+
+有创建
+
+{ "unit_name" : " 鲁 ICP 备 11011332 号 -1", "user_id_cdn" : "POFandsTD" }
+
+## 问题域名
+
+bpm.lierkang.com
+
+www.lierkang.com
+
+wx.lierkang.com
+
+lierkang.com
+
+zs.lierkang.com
+
+## 工单截图
+
+![](../../../../attachment/images-uuid/3ae9d29f28074128a6146b6ef2474c68.png)
+
+## 信安系统提供的日志
+
+```
+有对应工单★
+
+ObjectId(62a2ec0f92b4a3abcbd6be6a),2022-06-10 15:00:31,1,,"{""add_user_info_list"":[{"
+
+"unit_name"":""山东利尔康医疗科技股份有限公司"",""officer_mobile"":""13705341861"",""deleted"":false,""officer_employee"":""潘芳"",""unit_nature"":4,""prov_id_list"":[""531""],""officer_email"":"""",""domain_info"":[{"
+
+"user_id_cdn"":""yNBIpqwCS"",""domain"":""zs.lierkang.com"",""domain_id_cdnsys"":""yNBIpqwCS_ivKkxR"",""source_list"":[""zs.lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""},{""user_id_cdn"":""yNBIpqwCS"",""domain"":""lierkang.com"",""domain_id_cdnsys"":""yNBIpqwCS_LAlmGP"",""source_list"":[""lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""},{""user_id_cdn"":""yNBIpqwCS"",""domain"":""wx.lierkang.com"",""domain_id_cdnsys"":""yNBIpqwCS_zpFgvg"",""source_list"":[""wx.lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""},{""user_id_cdn"":""yNBIpqwCS"",""domain"":""www.lierkang.com"",""domain_id_cdnsys"":""yNBIpqwCS_cOSIXK"",""source_list"":[""www.lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""}],""id_number"":""91371400167306079Y"",""add"":""山东省德州市经济技术开发区利尔康路1号"",""id_type"":999,""officer_id_type"":2,""user_id_cdn"":""yNBIpqwCS"",""officer_id_no"":""371425198010272526"",""officer_tel"":""""},{"
+
+"unit_name"":""鲁ICP备11011332号-1"",""officer_mobile"":""13705341861"",""deleted"":false,""officer_employee"":""潘芳"",""unit_nature"":4,""prov_id_list"":[""531""],""officer_email"":"""",""domain_info"":[{"
+
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+"user_id_cdn"":""OveleKUqh"",""domain"":""zs.lierkang.com"",""domain_id_cdnsys"":""OveleKUqh_TyMbsB"",""source_list"":[""zs.lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""},{""user_id_cdn"":""OveleKUqh"",""domain"":""bpm.lierkang.com"",""domain_id_cdnsys"":""OveleKUqh_dYaDjT"",""source_list"":[""bpm.lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""},{""user_id_cdn"":""OveleKUqh"",""domain"":""lierkang.com"",""domain_id_cdnsys"":""OveleKUqh_jmxNPy"",""source_list"":[""lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""},{""user_id_cdn"":""OveleKUqh"",""domain"":""wx.lierkang.com"",""domain_id_cdnsys"":""OveleKUqh_vxWvOh"",""source_list"":[""wx.lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""},{""user_id_cdn"":""OveleKUqh"",""domain"":""www.lierkang.com"",""domain_id_cdnsys"":""OveleKUqh_XaZSfu"",""source_list"":[""www.lierkang.com""],""distribute_prov"":[""531""],""deleted"":false,""top_domain"":""com"",""reg_id"":""鲁ICP备11011332号-1""}],""id_number"":""91371400167306079Y"",""add"":""山东省德州市经济技术开发区利尔康路1号"",""id_type"":999,""officer_id_type"":2,""user_id_cdn"":""OveleKUqh"",""officer_id_no"":""371425198010272526"",""officer_tel"":""""}]}"
+
+```
+
+## 问题解决流程：
+
+1、知道对应信安信息在系统中产生的时间，基本就是域名的创建时间，或者信安系统可以提供日志。
+
+2、查看工单是否完毕，或者异常结束，或者有相应的删除工单，看对应时间是否有同步删除的动作。
+
+3、需要确认两张表（information_user、big_cloud_information_domain）中是否还存在相关信息。前者是信安信息表，后者是域名表。这两张表可以确认信安信息是否还存在我们系统里。
+
+4、如果两张表都没有了，信安信息是冗余的，可以调用删除接口进行删除操作。
+
+# 备注
+
+后边处理类似问题可以先定位 user_id_cdn 和域名之间的关系，比如这个问题就是因为客户删除的错误的信息
+
+![](../../../../attachment/images-uuid/2e20dfd797ec42c7841de75db4d4997e.png)
+
+附件见同名文件夹
@@ -0,0 +1,5 @@
+![](../../../../attachment/images-uuid/170a1eeddf2746518f7085fdcc881cd4.png)
+
+![](../../../../attachment/images-uuid/772c23c6d4924389a97681158aa1c824.png)
+
+![](../../../../attachment/images-uuid/4c3ffce79f9645bcbece85ad1819d0e4.png)
@@ -0,0 +1,47 @@
+# 截图
+
+![](../../../../attachment/images-uuid/1d8555bcb5234c1a81cb167d0757d684.png)
+
+![](../../../../attachment/images-uuid/2bd9288429f14be684c161dbcd854175.png)
+
+# 配查思路
+
+1. 通过报错信息进行查验。
+
+    ```java
+    PHONE_TENANT_ERROR(411, "手机号或租户错误，请重试"),
+    ```
+
+2. 定位报错代码位置
+
+    ```java
+    if(SendAuthCodeType.LOGIN.getId().equals(type.getId()) || SendAuthCodeType.RESET_PASSWORD.getId().equals(type.getId())) {
+        User user = userService.getUserByPhoneAndTenantId(phone, tenantId);
+        if (ObjectUtils.isEmpty(user)) {
+            return ResultType.PHONE_TENANT_ERROR;
+        }
+    }
+    ```
+
+3. 因为对应账号不存在手机号
+4. 排查创建用户时是否携带响应的手机号信息。
+
+    ```java
+    //创建业务管理员和客户经理管理员  2.手机号和邮箱无需同步到iam  3.邮箱只能作为邮件,无法登录
+    if (isNeedUniqueRoleByRole(role)) {
+        //是否需要校验权限
+        iamInfoVO.setIsCheckRole("true");
+    } else {
+        //非业务管理员或者客户经理管理员则手机号和邮箱为必填项
+        if (org.apache.commons.lang3.StringUtils.isBlank(addUserToIamVO.getEmail())
+                || org.apache.commons.lang3.StringUtils.isBlank(addUserToIamVO.getMobile())) {
+            throw new PlatformException(org.apache.commons.lang3.StringUtils.isBlank(addUserToIamVO.getEmail())
+                    ? "邮箱为必填项,请重新输入" : "手机号为必填项,请重新输入");
+        }
+        //非业务管理员和客户经理管理员同步邮箱手机号
+        iamInfoVO.setEmail(addUserToIamVO.getEmail());
+        iamInfoVO.setMobile(addUserToIamVO.getMobile());
+    }
+    ```
+
+5. 定位到问题用户创建不会携带相应的手机号。
@@ -0,0 +1,9 @@
+# 问题描述
+
+存在 esop 定制化域名未删除，下一审批人审批时会有如下提示
+
+![](../../../../attachment/images-uuid/ac446deaf4ef4f6d8cfbc390907fde6f.png)
+
+从报错来看是 omc_custom_domain 的 ccs_domain_flag 为 false，或者存在两条数据一个为 false 一个为 true。
+
+通过回调接口回调后表中为 false 的数据消失。请领导再次提交。
@@ -0,0 +1,5 @@
+补充确实信息即可
+
+省业务管理员可以改
+
+![](../../../../attachment/images-uuid/5cd08d4f9c90449f9c159ff6ba617177.png)