Initial commit

2026-03-01 01:43:46 +08:00
commit c6125c117b
3840 changed files with 415340 additions and 0 deletions
@@ -0,0 +1,32 @@
+---
+日期: 2024-10-08 09:57
+来源: 客响
+---
+
+# 问题详情
+
+姓名：杭研运维工程师
+
+手机号：18500293534
+
+邮箱： 18867113230@139.com
+
+账号：hy-engineer
+
+# 处理过程
+
+IAM 数据库中存在账号 hy-engineer （两个，来源为 IBS 和 ITCM。）。
+
+其中来自 IBS 的账号没有 phone 字段值。
+
+![](../../../../attachment/images-uuid/52d1e6240396484c94580d965b4d29f7.png)
+
+# 总结
+
+IAM 身份管理和访问控制系统
+
+![](../../../../attachment/images-uuid/b12144a86cbf45a68beb751a1ac42f49.png)
+
+![](../../../../attachment/images-paste/image-20241008112413789.png)
+
+库中无对应手机号。
@@ -0,0 +1,48 @@
+---
+日期: 2024-10-08 10:11
+来源: 鹏豪
+---
+
+# 问题详情
+
+![](../../../../attachment/images-uuid/0d891880e2874c6d9e4d2358873ca033.png)
+
+企业：571A57177752417
+
+工单：571A240705723842001
+
+# 处理过程
+
+![](../../../../attachment/images-paste/image-20241008111726150.png)
+
+![](../../../../attachment/images-paste/image-20241008111730547.png)
+
+# 总结
+
+9 点查询大数据对应工单。
+
+```log
+2024-10-07 01:00:00 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.quartz.jobs.TestOrderEmailAlarmJob 72 execute - 状态为已反馈的试用工单数量: 10, 工单号列表: [000A240320272770001, 571A240705723842001, 100A240716892678001, 551A240813190943001, 240A240821709577001, 000A240905124232001, 250A240910025560001, 200A240918603329001, 571A240918919502001, 571A240918919494001], 提醒日期间隔:[1, 2, 4, 9]
+```
+
+第一个工单 000A240320272770001 查询流程正常。在查询第二个工单 571A240705723842001 （问题工单）的时候，30 秒出现链接超时：
+
+```log
+2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] ERROR com.cmcc.cdn.platform.common.util.HttpUtil 581 httpExecute - 执行GET请求https://bss.cmcdn.cdn.10086.cn/api/ibs/dss/flow/response?jobIds=571A240705723842001时，发生异常！org.apache.http.conn.ConnectTimeoutException: Connect to bss.cmcdn.cdn.10086.cn:443 [bss.cmcdn.cdn.10086.cn/117.128.1.126] failed: connect timed out
+
+2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 1846 sendRequest - 计费话单-带宽数据获取 响应信息, status: null
+
+2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 1852 sendRequest - 失败...
+
+2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 5551 queryTestFlow - 接收响应报文response:null
+
+2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 5554 queryTestFlow - 流量查询失败，time:2024-10-07T09:00:30.411+08:00[Asia/Shanghai]
+
+2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] ERROR com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 5534 getFlows - 8dae48f4-4349-408f-9d30-e9d13c50c6ab, 查询试用流量，入参：com.cmcc.cdn.platform.common.exceptions.PlatformException: 流量查询失败, PlatformException异常
+
+2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 5538 getFlows - 8dae48f4-4349-408f-9d30-e9d13c50c6ab查询试用流量耗时时间为：30025, 参数：571A240705723842001
+```
+
+随后第三个工单 100A240716892678001 查询正常。
+
+此告警后续无需处理，因为工单结束时间是 10 月 30 号，时长到期提醒是提前 1, 2, 4, 9。
@@ -0,0 +1,89 @@
+---
+日期: 2024-10-16 09:59
+来源: 测试
+---
+
+# 问题详情
+
+接口
+
+/workorder/cmcustom/add
+
+参数：enterpriseProducts
+
+```json
+{
+    "enterpriseName": "ECName1729043260",
+    "enterpriseEcId": "ECID1729043260",
+    "enterpriseSource": "ESOP",
+    "enterpriseId": "hnjdndra-e8naipc5lbsu0nm9",
+    "identification": "83587076",
+    "products": [
+        "\u7F51\u9875\u52A0\u901F",
+        "\u7F51\u9875\u52A0\u901F"
+    ]
+}
+```
+
+# 处理过程
+
+产品域名：/workorder/cmcustom/getEffectTrailInfo
+
+enterprise: hnjdndra-e8naipc5lbsu0nm9
+
+product: 网页加速
+
+工单：/workorder/adapt/configchange
+
+```json
+{
+    "product": "网页加速",
+    "description": "",
+    "speedDomains": [
+        {
+            "domain": "DevReq1729043590A.komect.com"
+        }
+    ],
+    "enterprise": "hnjdndra-e8naipc5lbsu0nm9",
+    "enterpriseName": "ECName1729043260",
+    "md5List": [
+
+    ]
+}
+```
+
+需求变更单无影响。
+
+新增
+
+/workorder/filter/product
+
+/workorder/filter/product?
+
+获取产品
+
+/workorder/cmcustom/getTrailInfo
+
+获取订购
+
+**页面产品筛选款**：无业务暂停、注销工单。
+
+> 增加过滤。
+
+**域名配置需求 - 新增**：
+
+获取产品（无业务暂停、注销工单。）
+
+/workorder/filter/product
+
+> 已去重处理
+
+获取订购
+
+> 存在已开通过滤
+
+# 总结
+
+一共处理了三个影响位置，域名配置需求新增、删除、需求变更。
+
+新增删除只支持商用，需求变更支持试用。
@@ -0,0 +1,16 @@
+---
+日期: 2024-10-24 15:18
+来源: 鹏豪
+---
+
+# 问题详情
+
+域名列表导出部分域名产品状态不一致。
+
+# 处理过程
+
+![](../../../../attachment/images-paste/image-20241024092824578.png)
+
+# 总结
+
+需注意对 null 值分组的问题。
@@ -0,0 +1,20 @@
+---
+日期: 2024-10-25 17:20
+来源: 客响
+---
+
+# 问题详情
+
+北京达佳互联信息技术有限公司商机与试用工单,工单号：046-20241008-0006
+
+(类型：业务适配变更流程——工单号：046-20241008-0006)
+
+![](../../../../attachment/images-uuid/526b04c170ea4e5fb112e8e9897d7a5a.png)
+
+# 处理过程
+
+![](../../../../attachment/images-paste/image-20241025173850861.png)
+
+# 总结
+
+注意校验规则声明，接口文档的重要性。
@@ -0,0 +1,16 @@
+---
+日期: 2024-10-25 17:40
+来源: 客响
+---
+
+# 问题详情
+
+正确的是 chinamobile2cmnet.inter.71edge.com 京 ICP 备 14054596 号 -1
+
+# 处理过程
+
+![](../../../../attachment/images-paste/image-20241025174046478.png)
+
+# 总结
+
+以接口为准。
@@ -0,0 +1,21 @@
+---
+日期: 2024-10-30 11:42
+来源: 客响
+---
+
+# 问题详情
+
+![](../../../../attachment/images-uuid/57370b0dc12f412d8f8e95d9a0ec94c9.png)
+
+```
+2024-10-30 01:31:01 [ibs-portal:sh-lgcmcc06.shlg.cmcdn.net:8080,40664a782e24b3e0,40664a782e24b3e0,,true] [http-nio-8080-exec-1132] INFO com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl 567 bpmDomainAdapt - send adaptation order to bpm:{"accessSystem":"IBS","account":"CDN-IBS","code":"005-20241030001","data":{"cacheOrderSource":"1","cdn_type":"download","cpId":"80035427","domains":["game.10086.cn"],"filelist":[{"fileId":"yghu9promxb5foybjsx1auphb","name":"需求内容.jpg"}],"nameOfClient":"咪咕文化-TSG","operMail":"liuyan_js@migu.cn","operTel":"13810360050","operUser":"liuyan","sourceBasis":"005-20241030001","sourceOfDemand":"Cache+（IBS平台）","summaryOfDemand":"Onegame平台（域名：https://game.10086.cn/）超过10M的游戏包体上传失败，考虑游戏包体都比较大，请CDN协助开放文件上传限制，限制100M"},"processType":"7","userList":[{"userMail":"litingtingwl@chinamobile.com","userName":"litingtingwl","userTel":"18810505375"}]}
+2024-10-30 01:31:01 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,c12c71342d2971cf,c12c71342d2971cf,,true] [pool-28297-thread-1] INFO com.cmcc.cdn.platform.common.util.StatisticDataHttpClientUtil 165 sendGet - 请求URL：http://logdownload.cmcdn.cdn.10086.cn:8511/dga/statistic/slow_ratio?isWholeCountry=true&seconds=300&isGenericDomain=false&provider=all&startTime=2024-10-30T09%3A20%3A00%2B08%3A00&areas=12&areas=01&areas=13&areas=27&areas=19&areas=21&areas=24&areas=20&areas=03&areas=16&areas=08&areas=17&areas=18&areas=07&areas=10&areas=14&areas=06&areas=05&areas=29&areas=28&areas=15&areas=04&areas=26&areas=09&areas=23&areas=02&areas=31&areas=30&areas=25&areas=11&areas=22&endTime=2024-10-30T09%3A24%3A00%2B08%3A00&domainNames=appmarket-drcn.hihonorcdn.com.wskam.com&isps=all&cpIds=dl12x1ga-9c20nib3s7j6jeq9&ratios=80&ratios=100&ratios=150&ratios=200&ratios=500， 数据响应:{"success":true,"message":"无查询结果","result":null}
+```
+
+# 处理过程
+
+![](../../../../attachment/images-paste/image-20241030115156233.png)
+
+# 总结
+
+BPM 未收到请求。