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work/移动杭研/问题处理/2025-01/0102-试用单流量查询问题。.md
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---
日期: 2025-01-02 08:54
来源: 鹏豪
---
# 问题详情
![](../../../../attachment/images-uuid/e32488d44f1b4e65a047543bf337e588.jpg)
# 处理过程
```
下列工单未获取到试用单流量信息，请人工处理：
[000A240320272770001, 000A241008616859001, 531A241012123155001, 200A241015662384001, 551A241111261742001, 371A241129424045001]
，共 6 条
000A240320272770001
000A241008616859001
200A241015662384001
531A241012123155001
551A241111261742001
```
b4c80695805c162f
# 总结
![](../../../../attachment/images-paste/image-20250102103231513.png)
![](../../../../attachment/images-uuid/d5adf549eb834452b01083d3e356f448.png)
![](../../../../attachment/images-uuid/82a4f8a82ca44abd95309badc8982ed7.png)
![](../../../../attachment/images-uuid/96004339a37640bcb8c870cfa584d06e.png)
work/移动杭研/问题处理/2025-01/0103-北京达佳互联信息技术有限公司.md
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---
日期: 2025-01-03 09:11
来源: 客响
---
# 问题详情
000A230625388781001
000A241008616859001
000A241231874439001
![](../../../../attachment/images-uuid/e6949291e77143d3810e880d98599f95.png)
![](../../../../attachment/images-uuid/f13101c0de044079853b7dacf0ab9af5.png)
# 处理过程
北京达佳互联信息技术有限公司
直播试用单 000A241008616859001 60000033253 1 月 2 日结束。
```
v23.kwaicdn.com
v24-vod.kwaicdn.com（变更加的）
```
直播变更单 000A241030922810001 60000033253
```
v24-vod.kwaicdn.com
```
点播试用单 000A241231874439001 60000035248
```
v23.kwaicdn.com（曾经直播引入过）
v24.kwaicdn.com（已删除）
v24-vod.kwaicdn.com（域名配置需求）
```
点播开通单 000A241231882064001 60000035229
```log
2025-01-02 18:00:00 [dd40bd0d5b4f52e6] [dd40bd0d5b4f52e6] [] [portal-117] [schedulerFactoryBean_Worker-13] INFO com.cmcc.cdn.platform.selfservice.quartz.jobs.TestOrderCloseDomainJob 104 execute - 域名自动关停: 未开通商用单, 仍挂有生效域名, 且创建于 2023-01-05 及之后的试用工单的数量：2, 工单号列表为: [000A241008616859001, 200A241015662384001]
```
通过 getDevReq 找此试用单下的域名是否存在已生效的。找到了
```log
{
"result": 0,
"callback_type": "state_change",
"domains": [
{
"result": 0,
"domain": "v23.kwaicdn.com",（其实是商用单的。）
"cp_id": "83582666"
},
{
"result": 0,
"domain": "v24-vod.kwaicdn.com",
"cp_id": "83582666"
}
],
"task_id": "a4d94925012d46639b5a7fd6b2bfaf92"
}
```
```log
{
"productInfos": [
{
"billingMethod": "3",
"businessType": "1",
"cancelStatus": "2",
"cancelTime": "20250103021201",
"createTime": "20241231150751",
"domain": "v23.kwaicdn.com",
"enterpriseId": "000AE0002023061623792398",
"enterpriseName": "北京达佳互联信息技术有限公司",
"infoType": "2",
"jobId": "000A241231882064001",
"productId": "60000035229",
"province": "000"
},
{
"billingMethod": "3",
"businessType": "1",
"cancelStatus": "2",
"cancelTime": "20250103021201",
"createTime": "20250101000329",
"domain": "v24-vod.kwaicdn.com",
"enterpriseId": "000AE0002023061623792398",
"enterpriseName": "北京达佳互联信息技术有限公司",
"infoType": "2",
"jobId": "000A241231882064001",
"productId": "60000035229",
"province": "000"
}
]
}
```
直播试用单 000A241008616859001 1 月 2 日凌晨到期，扫描其下试用单是否还有已生效的试用域名（依据 DevReq），所以扫描到了商用点播开通单 000A241231882064001 60000035229 再次引进的 v23.kwaicdn.com。进行停用。配管 02:12:01 回调停用成功，下发商用话单下发注销。
```
v24-vod.kwaicdn.com
两次停用
```
```
2025-01-03 06:20:04 [974205483d5399d2] [974205483d5399d2] [] [portal-117] [http-nio-8080-exec-5251] INFO com.cmcc.cdn.platform.portal.controller.OMSCallBackController 121 manageDomainCallBack - manage domain callBack request:
{"result":1,"callback_type":"state_change","domains":[{"result":1,"domain":"v24-vod.kwaicdn.com","cp_id":"83582666"}],"task_id":"7939494ef77f4ac3a0fcbcb775295036"}
```
# 总结
![](../../../../attachment/images-uuid/ce297e0dd5a04e4a8b297727b535675e.png)
直播试用单 000A241008616859001 1 月 2 日凌晨到期，扫描其下试用单是否还有已生效的试用域名（依据 DevReq），所以扫描到了商用点播开通单 000A241231882064001 60000035229 再次引进的 v23.kwaicdn.com。进行停用。配管 02:12:01 回调停用成功，下发商用话单下发注销。
---
直播试用单引入域名 A、域名 B。
删除域名 A、域名 B。
DevReq1735890514B.komect.com
DevReq1735890514A.komect.com
点播试用单引入域名 A、域名 B。
开通点播试用单。
![](../../../../attachment/images-paste/image-20250103155916125.png)
直播试用单时长到期后关停域名。
直播试用单引入域名 A、域名 B，1 月 2 日凌晨时长到期两小时后关停域名。
修复并自测。
work/移动杭研/问题处理/2025-01/0108-MarketingTrial 字段为空或无效。.md
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---
日期: 2025-01-08 09:36
来源: 石正
---
# 问题详情
531A250103543753001
![](../../../../attachment/images-uuid/8591a99e221941d9b859a417ec0c9db1.png)
# 处理过程
![](../../../../attachment/images-paste/image-20250108093842001.png)
![](../../../../attachment/images-paste/image-20250108093902270.png)
09:18:20 建单
# 总结
现网存在两个服务。
39.135.122.121（旧）
39.135.122.97（新）
work/移动杭研/问题处理/2025-01/0116-甘肃省电化教育中心试用单问题.md
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---
日期: 2025-01-16 09:48
来源: 客响
---
# 问题详情
甘肃省电化教育中心
931A241012591814001
![](../../../../attachment/images-paste/image-20250116095016154.png)
```
失败原因: 获取企业试用流量失败, 工单信息异常, 请联系运营人员处理
```
# 处理过程
域名：res2.smartedu.gsedu.cn
最后操作时间：2024-12-05 23:40:03
操作记录时间：2024-11-14 02:22:19
![](../../../../attachment/images-paste/image-20250116100307777.png)
![](../../../../attachment/images-paste/image-20250116100412692.png)
```log
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.controller.OrderController 359 testOrder - 接口参数: TestOrderFeedbackVO{preOrderNum='TEST20230601-8421', result='3', termDate='2025-01-16', startTime='2023-06-03', endTime='2023-06-03', remark='验收通过', fileIds=null, adapteFiles=null, meetingFiles=null, operate=1, planes=null, adaptate=null}
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 1576 operateAboutTestOrder - 试用工单下发话单操作, 试用工单号:TEST20230601-8421, 操作类型:1
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] ERROR com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 1580 operateAboutTestOrder - 此试用单下的试用产品无试用域名信息，单号:TEST20230601-8421
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 1452 getTrialFlow - 获取试用工单已试用流量, 工单号:TEST20230601-8421
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 2043 sendRequest - 计费话单-带宽数据获取 请求信息 method:get, url:http://172.21.16.40:8030/api/ibs/dss/flow/response?jobIds=TEST20230601-8421, reqString:null
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 553 getResponse - getResponse(), url:http://172.21.16.40:8030/api/ibs/dss/flow/response?jobIds=TEST20230601-8421
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 342 doHttpRequest2 - url:http://172.21.16.40:8030/api/ibs/dss/flow/response?jobIds=TEST20230601-8421, method:get, 返回的状态码为:200
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 348 doHttpRequest2 - url:http://172.21.16.40:8030/api/ibs/dss/flow/response?jobIds=TEST20230601-8421, method:get, 返回的请求体：{"result":"{\"code\":200,\"message\":\"成功\",\"result\":[{\"enterpriseId\":\"ECID202306018421\",\"productId\":\"1\",\"dataflow\":8.7960930222E11,\"jobId\":\"TEST20230601-8421\"}]}"}
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 2046 sendRequest - 计费话单-带宽数据获取 响应信息, status: 200
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.pojo.bboss.BbossOrderInteractiveInfoVO 114 calculateSign - sign originalString:7iUu9U1NYYaccessTokentoken_infobusTypeBBSScontent{"BackFlag":"0","CDNContact":"集团运营汤汤","CDNNumber":"15512341234","EndTime":"20230603","OrderNum":"TEST20230601-8421","Reason":"3","StartTime":"20230603"}domainBBSSenvFlag1routeType00routeValue998sessionID54055669d5194394a497119c6acdc6signMethodmd5timeStamp20250116151747transIDO54055669d5194394a497119c6acdc6version1.0.07iUu9U1NYY
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.pojo.bboss.BbossOrderInteractiveInfoVO 116 calculateSign - sign :961FB8782B7792DD74E52C0B61F816ED
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 559 feedBackPreAndTestOrder - feedback test order handle resquest {"accessToken":"token_info","busType":"BBSS","content":{"BackFlag":"0","CDNContact":"集团运营汤汤","CDNNumber":"15512341234","EndTime":"20230603","OrderNum":"TEST20230601-8421","Reason":"3","StartTime":"20230603"},"domain":"BBSS","envFlag":"1","routeType":"00","routeValue":"998","sessionID":"54055669d5194394a497119c6acdc6","sign":"961FB8782B7792DD74E52C0B61F816ED","signMethod":"md5","timeStamp":"20250116151747","transIDO":"54055669d5194394a497119c6acdc6","version":"1.0.0"}
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 342 doHttpRequest2 - url:http://172.21.16.40:8030/sync/BBOSS/TrialResultServ, method:POST, 返回的状态码为:200
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 348 doHttpRequest2 - url:http://172.21.16.40:8030/sync/BBOSS/TrialResultServ, method:POST, 返回的请求体：{"result":{"OrderNum":"TEST20230601-8421","Status":"00","ErrDesc":null},"transIDHTime":null,"cutOffDay":null,"response":{"rspCode":"00000","rspDesc":null},"transIDO":null,"transIDH":null,"providePartyID":null}
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 563 feedBackPreAndTestOrder - feedback test order handle response {resp={"result":{"OrderNum":"TEST20230601-8421","Status":"00","ErrDesc":null},"transIDHTime":null,"cutOffDay":null,"response":{"rspCode":"00000","rspDesc":null},"transIDO":null,"transIDH":null,"providePartyID":null}, status=200}
07:17:50 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 1830 getPreSalesOrderInfoByOrderId - 试用单id: 3454 未绑定售前支撑单
07:17:51 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.portal.service.impl.UserLogServiceImpl 57 info - loc: 388 com.cmcc.cdn.platform.selfservice.controller.OrderController testOrder, operation: UserLogEntity(id=395663, userId=1354, creationTime=2025-01-16T15:17:51.185, mobile=15512341234, detail=登录IP：12.0.135.120, type=工单审批操作, category=工单操作)
07:17:51 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.OperationLog 87 info - [operation] 试用工单, [loc] 394 com.cmcc.cdn.platform.selfservice.controller.OrderController testOrder, [src] 15512341234cmcc, [msg] orderNum:TEST20230601-8421, result:{success=true, message=成功}
```
# 总结
## 背景
试用单 931A241012591814001 试用时长耗尽并且域名停用触发自动关单。
系统于 2024-11-14 02:22:19 尝试执行自动关单（TestOrderCloseOrderJob），但因流量查询异常（504）而关单失败，需运营经理手动处理。运营经理在工单页面选择时长耗尽选项后提交按钮无响应。
## 原因
试用单详情字段 changeTimeNumber（剩余可用变更次数）为 2。
前端逻辑规定：当剩余可用变更次数不为 0 时，工单 result 应为“试用可以承接”才合法，去渲染那个变更按钮。
但现在这个试用单是试用时长耗尽。
临时更改是不是把这个字段改为 0 让运营经理提交。
代码优化可以让寰宇当试用时长耗尽、试用时长耗尽的时候不再处理那个变更按钮的渲染逻辑。
work/移动杭研/问题处理/2025-01/0120-002-20250109002 协助关单.md
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---
日期: 2025-01-20 10:54
来源: 客响
---
# 问题详情
```
关于反馈BPM工单号：046021-20240109-0004，更正为bpm：046021-20250109-0004
ibs：编号：002-20250109002
类型：需求变更工单
企业名称：深圳市腾讯计算机系统有限公司
因系统原因运维人员无法正常回单，现申请ibs侧人工关单,劳烦鹏豪关注
域名CNAME：ydcdn.hls.live.video.qq.com.c8c10c27.d.cdn.10086.cn
```
ydcdn.hls.live.video.qq.com
# 处理过程
```sehll
curl --location 'https://p.cdn.10086.cn/api/bpm/feedback' \
--header 'Content-Type: application/json' \
--data '{
"approve": 0,
"code": "002-20250109002",
"plain_info": [
{
"approve": 0,
"domain_pre_info": [
{
"domain": "ydcdn.hls.live.video.qq.com"
}
],
"plain_name": "1"
}
],
"user_id": "2476"
}'
```
# 总结
发邮件回调。
work/移动杭研/问题处理/2025-01/0123-移动云域名问题.md
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---
日期: 2025-01-23 09:22
来源: 客响
---
# 问题详情
订购关系：ECLOUD-CDN-68bb30c0fda14290b845b70678166639
enterprise_cp_id：80056227
企业名称：小火狐
enterprise_id：yy70jghn-0pnt6q66gtkbavlj
域名：xiaohuohu.cn
域名状态：已生效
![](../../../../attachment/images-paste/image-20250123092500793.png)
# 处理过程
![](../../../../attachment/images-uuid/f44d554c18c84f5eb790d80274f6fd2e.png)
# 总结
最近一次操作记录，和域名最后操作时间（2024-09-30 19:16:01）相符。
2024-09-30 11:03:33,2024-09-30 11:16:03,ONLINE,FINISH,00fad482d39847a993f221410a11b972,"[""xiaohuohu.cn""]"
2024-08-05 21:40:08,2024-08-05 21:52:01,OFFLINE,FINISH,7afbacd843794ae6b1c1026d72fc4ee0,"[""xiaohuohu.cn""]"