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+---
+日期: 2025-07-21 11:32
+来源: 客响
+---
+
+# 问题详情
+
+![](../../../../attachment/images-paste/image-20250721113244672.png)
+
+250A231130605058001
+
+按照未注销关单。
+
+# 处理过程
+
+order_info（orderState）
+
+order_process
+
+order_cancel_info（orderState）
+
+order_info_history_record
+
+# 总结
+
+各位领导好！
+
+为配合配合集客大厅，需后台关单。工单号：250A231130605058001。集团客户名称：咪咕互动娱乐有限公司
+
+需 @李英浩 协助在 portal 后端数据库中执行 SQL 关闭工单：
+
+UPDATE cdnpro.order_info SET result = '注销完成', order_state = 5 WHERE order_num = '250A231130605058001' AND result = '待处理' AND order_state = 2;
+
+UPDATE cdnpro.order_cancel_info SET cancel_stage = 2, order_state = 5, remark = '配合集客大厅，后台关单。' WHERE order_num = '250A231130605058001' AND cancel_stage = 2 AND order_state = 2;
+
+UPDATE cdnpro.order_process SET status = 1 WHERE order_info_id = 2178 AND status = 0;