Docker7530
3.5 KiB
3.5 KiB
日期, 来源
| 日期 | 来源 |
|---|---|
| 2024-10-08 10:11 | 鹏豪 |
问题详情
企业：571A57177752417
工单：571A240705723842001
处理过程
总结
9 点查询大数据对应工单。
2024-10-07 01:00:00 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.quartz.jobs.TestOrderEmailAlarmJob 72 execute - 状态为已反馈的试用工单数量: 10, 工单号列表: [000A240320272770001, 571A240705723842001, 100A240716892678001, 551A240813190943001, 240A240821709577001, 000A240905124232001, 250A240910025560001, 200A240918603329001, 571A240918919502001, 571A240918919494001], 提醒日期间隔:[1, 2, 4, 9]
第一个工单 000A240320272770001 查询流程正常。在查询第二个工单 571A240705723842001 （问题工单）的时候，30 秒出现链接超时：
2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] ERROR com.cmcc.cdn.platform.common.util.HttpUtil 581 httpExecute - 执行GET请求https://bss.cmcdn.cdn.10086.cn/api/ibs/dss/flow/response?jobIds=571A240705723842001时，发生异常！org.apache.http.conn.ConnectTimeoutException: Connect to bss.cmcdn.cdn.10086.cn:443 [bss.cmcdn.cdn.10086.cn/117.128.1.126] failed: connect timed out
2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 1846 sendRequest - 计费话单-带宽数据获取 响应信息, status: null
2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 1852 sendRequest - 失败...
2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 5551 queryTestFlow - 接收响应报文response:null
2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 5554 queryTestFlow - 流量查询失败，time:2024-10-07T09:00:30.411+08:00[Asia/Shanghai]
2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] ERROR com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 5534 getFlows - 8dae48f4-4349-408f-9d30-e9d13c50c6ab, 查询试用流量，入参：com.cmcc.cdn.platform.common.exceptions.PlatformException: 流量查询失败, PlatformException异常
2024-10-07 01:00:30 [ibs-portal:sh-ibs02.shlg.cmcdn.net:8080,876fd7227c31e17a,876fd7227c31e17a,,true] [schedulerFactoryBean_Worker-9] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 5538 getFlows - 8dae48f4-4349-408f-9d30-e9d13c50c6ab查询试用流量耗时时间为：30025, 参数：571A240705723842001
随后第三个工单 100A240716892678001 查询正常。
此告警后续无需处理，因为工单结束时间是 10 月 30 号，时长到期提醒是提前 1, 2, 4, 9。