notes/work/移动杭研/问题处理/2024-12/1213-客响：北京达佳互联信息技术有限公司000A241212541006001无法提交。.md

日期, 来源

日期	来源
2024-12-13 09:15	客响

问题详情

试用单

北京达佳互联信息技术有限公司

000A241212541006001

处理过程

复现：

受理按钮日志：

01:19:42 [71400880ebeafff9] [71400880ebeafff9] [] [portal-local] [http-nio-8080-exec-6] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 4302 sendBpmOrderJudge - ready to send bpm order....
01:19:42 [71400880ebeafff9] [71400880ebeafff9] [] [portal-local] [http-nio-8080-exec-6] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 2151 businessOrderTaskBpmRecord - 下发cpId-->BPM记录表:{"createdTime":"2024-12-11T11:24:03","deleted":false,"enterpriseId":"wlcpjtqf-zi8h7csg3q6hd8r4","id":409,"updatedTime":"2024-12-11T11:24:03"}
01:19:43 [71400880ebeafff9] [71400880ebeafff9] [] [portal-local] [http-nio-8080-exec-6] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 2189 businessOrderTaskBpmRecord - create bpm task record
01:19:43 [71400880ebeafff9] [71400880ebeafff9] [] [portal-local] [http-nio-8080-exec-6] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 1868 orderAccept - orderAccept --> 工单 Id: 4672, 工单类型: 9
01:19:47 [71400880ebeafff9] [71400880ebeafff9] [] [portal-local] [http-nio-8080-exec-6] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 4302 sendBpmOrderJudge - ready to send bpm order....
01:19:47 [71400880ebeafff9] [71400880ebeafff9] [] [portal-local] [http-nio-8080-exec-6] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 2119 businessOrderTask - 发送业务适配单........
01:19:47 [71400880ebeafff9] [71400880ebeafff9] [] [portal-local] [http-nio-8080-exec-6] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 2124 businessOrderTask - 试用变更单：1213_0917_34，不新增域名情况不下发配管。
01:19:48 [71400880ebeafff9] [71400880ebeafff9] [] [portal-local] [http-nio-8080-exec-6] INFO com.cmcc.cdn.platform.portal.service.impl.UserLogServiceImpl 57 info - loc: 1000 com.cmcc.cdn.platform.selfservice.controller.OrderController orderAccept, operation: UserLogEntity(id=395446, userId=921, creationTime=2024-12-13T09:19:48.409, mobile=15700197926, detail=登录IP：12.0.135.120, type=工单审批操作, category=工单操作)

重置

01:23:13 [26ba3658e522c011] [26ba3658e522c011] [] [portal-local] [http-nio-8080-exec-2] INFO com.cmcc.cdn.platform.selfservice.controller.OrderController 791 createCompany - createCompany -- > 走试用变更单流程, 工单号: 1213_0917_34
01:23:14 [26ba3658e522c011] [26ba3658e522c011] [] [portal-local] [http-nio-8080-exec-2] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderChangeServiceImpl 959 createCompany - 试用变更单:1213_0917_34 无新增域名, 跳过域名入库

验证

01:23:35 [ec3210805f2f1d9e] [ec3210805f2f1d9e] [] [portal-local] [http-nio-8080-exec-3] INFO com.cmcc.cdn.platform.selfservice.controller.OrderController 830 verificationStatus - 请求参数orderNum:1213_0917_34,result:2
01:23:35 [ec3210805f2f1d9e] [ec3210805f2f1d9e] [] [portal-local] [http-nio-8080-exec-3] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 2421 verificationStatus - verificationStatus --> 开始验证订单状态，订单号: 1213_0917_34, 结果: 2
01:23:35 [ec3210805f2f1d9e] [ec3210805f2f1d9e] [] [portal-local] [http-nio-8080-exec-3] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 2424 verificationStatus - verificationStatus --> 找到试用变更工单，testOrderChangeService 验证状态，订单号: 1213_0917_34

保存按钮

01:24:38 [5ce45616fb51fd54] [5ce45616fb51fd54] [] [portal-local] [http-nio-8080-exec-10] INFO com.cmcc.cdn.platform.selfservice.controller.OrderController 359 testOrder - 接口参数: TestOrderFeedbackVO{preOrderNum='1213_0917_34', result='3', termDate='null', startTime='2024-12-11 11:28:07', endTime='2025-01-20', remark='null', fileIds=null, adapteFiles=null, meetingFiles=null, operate=0, planes=null, adaptate=0}
01:24:38 [5ce45616fb51fd54] [5ce45616fb51fd54] [] [portal-local] [http-nio-8080-exec-10] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 718 testOrder - 试用变更工单, 运营经理手动提交场景, 工单号: 1213_0917_34
01:24:52 [5ce45616fb51fd54] [5ce45616fb51fd54] [] [portal-local] [http-nio-8080-exec-10] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderChangeServiceImpl 1155 testChangeOrder - 试用变更工单, SAVE operate: 0
01:25:13 [5ce45616fb51fd54] [5ce45616fb51fd54] [] [portal-local] [http-nio-8080-exec-10] INFO com.cmcc.cdn.platform.portal.service.impl.UserLogServiceImpl 57 info - loc: 388 com.cmcc.cdn.platform.selfservice.controller.OrderController testOrder, operation: UserLogEntity(id=395448, userId=921, creationTime=2024-12-13T09:25:12.791, mobile=15700197926, detail=登录IP：12.0.135.120, type=工单审批操作, category=工单操作)
01:25:13 [5ce45616fb51fd54] [5ce45616fb51fd54] [] [portal-local] [http-nio-8080-exec-10] INFO com.cmcc.cdn.platform.common.OperationLog 87 info - [operation] 试用工单, [loc] 394 com.cmcc.cdn.platform.selfservice.controller.OrderController testOrder, [src] 15700197926cmcc, [msg] orderNum:1213_0917_34, result:{success=true}

总结

通知: 接集客大厅通知，今天晚上 ibs 需配合对端做实时接口迁移操作。迁移时间为凌晨，期间可能会发生工单卡单 无法流转至 ibs 的情况，如果遇到特殊情况请 sa 在群里同步

客户重试后正常。