notes/work/移动杭研/问题处理/2025-01/0116-甘肃省电化教育中心试用单问题.md

日期, 来源

日期	来源
2025-01-16 09:48	客响

问题详情

甘肃省电化教育中心

931A241012591814001

失败原因: 获取企业试用流量失败, 工单信息异常, 请联系运营人员处理

处理过程

域名：res2.smartedu.gsedu.cn

最后操作时间：2024-12-05 23:40:03

操作记录时间：2024-11-14 02:22:19

07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.controller.OrderController 359 testOrder - 接口参数: TestOrderFeedbackVO{preOrderNum='TEST20230601-8421', result='3', termDate='2025-01-16', startTime='2023-06-03', endTime='2023-06-03', remark='验收通过', fileIds=null, adapteFiles=null, meetingFiles=null, operate=1, planes=null, adaptate=null}
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 1576 operateAboutTestOrder - 试用工单下发话单操作, 试用工单号:TEST20230601-8421, 操作类型:1
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] ERROR com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 1580 operateAboutTestOrder - 此试用单下的试用产品无试用域名信息，单号:TEST20230601-8421
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.TestOrderServiceImpl 1452 getTrialFlow - 获取试用工单已试用流量, 工单号:TEST20230601-8421
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 2043 sendRequest - 计费话单-带宽数据获取 请求信息 method:get, url:http://172.21.16.40:8030/api/ibs/dss/flow/response?jobIds=TEST20230601-8421, reqString:null
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 553 getResponse - getResponse(), url:http://172.21.16.40:8030/api/ibs/dss/flow/response?jobIds=TEST20230601-8421
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 342 doHttpRequest2 - url:http://172.21.16.40:8030/api/ibs/dss/flow/response?jobIds=TEST20230601-8421, method:get, 返回的状态码为:200
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 348 doHttpRequest2 - url:http://172.21.16.40:8030/api/ibs/dss/flow/response?jobIds=TEST20230601-8421, method:get, 返回的请求体：{"result":"{\"code\":200,\"message\":\"成功\",\"result\":[{\"enterpriseId\":\"ECID202306018421\",\"productId\":\"1\",\"dataflow\":8.7960930222E11,\"jobId\":\"TEST20230601-8421\"}]}"}
07:17:46 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 2046 sendRequest - 计费话单-带宽数据获取 响应信息, status: 200
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.pojo.bboss.BbossOrderInteractiveInfoVO 114 calculateSign - sign originalString:7iUu9U1NYYaccessTokentoken_infobusTypeBBSScontent{"BackFlag":"0","CDNContact":"集团运营汤汤","CDNNumber":"15512341234","EndTime":"20230603","OrderNum":"TEST20230601-8421","Reason":"3","StartTime":"20230603"}domainBBSSenvFlag1routeType00routeValue998sessionID54055669d5194394a497119c6acdc6signMethodmd5timeStamp20250116151747transIDO54055669d5194394a497119c6acdc6version1.0.07iUu9U1NYY
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.pojo.bboss.BbossOrderInteractiveInfoVO 116 calculateSign - sign :961FB8782B7792DD74E52C0B61F816ED
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 559 feedBackPreAndTestOrder - feedback test order handle resquest {"accessToken":"token_info","busType":"BBSS","content":{"BackFlag":"0","CDNContact":"集团运营汤汤","CDNNumber":"15512341234","EndTime":"20230603","OrderNum":"TEST20230601-8421","Reason":"3","StartTime":"20230603"},"domain":"BBSS","envFlag":"1","routeType":"00","routeValue":"998","sessionID":"54055669d5194394a497119c6acdc6","sign":"961FB8782B7792DD74E52C0B61F816ED","signMethod":"md5","timeStamp":"20250116151747","transIDO":"54055669d5194394a497119c6acdc6","version":"1.0.0"}
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 342 doHttpRequest2 - url:http://172.21.16.40:8030/sync/BBOSS/TrialResultServ, method:POST, 返回的状态码为:200
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.util.HttpUtil 348 doHttpRequest2 - url:http://172.21.16.40:8030/sync/BBOSS/TrialResultServ, method:POST, 返回的请求体：{"result":{"OrderNum":"TEST20230601-8421","Status":"00","ErrDesc":null},"transIDHTime":null,"cutOffDay":null,"response":{"rspCode":"00000","rspDesc":null},"transIDO":null,"transIDH":null,"providePartyID":null}
07:17:47 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl 563 feedBackPreAndTestOrder - feedback test order handle response {resp={"result":{"OrderNum":"TEST20230601-8421","Status":"00","ErrDesc":null},"transIDHTime":null,"cutOffDay":null,"response":{"rspCode":"00000","rspDesc":null},"transIDO":null,"transIDH":null,"providePartyID":null}, status=200}
07:17:50 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.selfservice.service.impl.OrderServiceImpl 1830 getPreSalesOrderInfoByOrderId - 试用单id: 3454 未绑定售前支撑单
07:17:51 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.portal.service.impl.UserLogServiceImpl 57 info - loc: 388 com.cmcc.cdn.platform.selfservice.controller.OrderController testOrder, operation: UserLogEntity(id=395663, userId=1354, creationTime=2025-01-16T15:17:51.185, mobile=15512341234, detail=登录IP：12.0.135.120, type=工单审批操作, category=工单操作)
07:17:51 [e56ffe4ebc04e99d] [e56ffe4ebc04e99d] [] [portal-local] [http-nio-8080-exec-1] INFO com.cmcc.cdn.platform.common.OperationLog 87 info - [operation] 试用工单, [loc] 394 com.cmcc.cdn.platform.selfservice.controller.OrderController testOrder, [src] 15512341234cmcc, [msg] orderNum:TEST20230601-8421, result:{success=true, message=成功}

总结

背景

试用单 931A241012591814001 试用时长耗尽并且域名停用触发自动关单。

系统于 2024-11-14 02:22:19 尝试执行自动关单（TestOrderCloseOrderJob），但因流量查询异常（504）而关单失败，需运营经理手动处理。运营经理在工单页面选择时长耗尽选项后提交按钮无响应。

原因

试用单详情字段 changeTimeNumber（剩余可用变更次数）为 2。

前端逻辑规定：当剩余可用变更次数不为 0 时，工单 result 应为“试用可以承接”才合法，去渲染那个变更按钮。

但现在这个试用单是试用时长耗尽。

临时更改是不是把这个字段改为 0 让运营经理提交。

代码优化可以让寰宇当试用时长耗尽、试用时长耗尽的时候不再处理那个变更按钮的渲染逻辑。