notes/work/移动杭研/问题处理/2024-12/1211-BPM 发单 500 问题.md

日期, 来源

日期	来源
2024-12-11 08:52	客响

问题详情

rcjhxx.ykt.zenking.cc

video.ykt.zenking.cc

处理过程

09:24:24.500
2024-12-10 01:24:23 [139342468e2edc09] [139342468e2edc09] [] [portal-116] [http-nio-8080-exec-568] INFO com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl 567 bpmDomainAdapt - send adaptation order to bpm:{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20241210001","data":{"cdn_type":"web","cpId":"81933978","domains":["rcjhxx.ykt.zenking.cc","video.ykt.zenking.cc"],"nameOfClient":"禅境科技股份有限公司","operMail":"xuzifan@gd.chinamobile.com","operTel":"18825663777","operUser":"xuzifan","sourceBasis":"002-20241210001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"缓存规则变更：\n后缀名\tphp,ashx,aspx,asp,jsp,do  不缓存\n后缀名\tjs,css,xml,htm,html  缓存7天\n后缀名\tswf,jpg,jpeg,webp,gif,png,bmp,ico,ts  缓存7天\n后缀名\twmv,mp3,wma,ogg,flv,mp4,avi,mpg,mpeg,f4v,hlv,rmvb,rm,3gp,img,bin,zip,rar,ipa,apk,jar,sis,xap,msi,exe,cab,7z,pdf,doc,docx,xls,xlsx,ppt,pptx,txt  缓存365天"},"processType":"4","userList":[{"userMail":"zhanqi@cmhi.chinamobile.com","userName":"jt-sa-3","userTel":"18867113230"}]}
09:24:28.280
2024.12.10 01:24:24 [139342468e2edc09] [139342468e2edc09] [] [portal-116] [http-nio-8080-exec-568] ERROR com.cmcc.cdn.platform.selfservice.controller.AdaptConfigChangeWorkController 61 submitWorkOrder - [500 Internal Server Error] during [POST] to [https://bpm-uops.cdn.10086.cn/runtime/v1/cdn/business/change/adaptation/create] [BpmService#adaptCreate(BpmAdaptBodyRequest)]: [{"status":500,"code":500,"message":"ConnectException: Connection refused","shortMessage":"系统错误","moreInfoUrl":"http://www.aspire.com/","state":false}] feign.FeignException$InternalServerError: [500 Internal Server Error] during [POST] to [https://bpm-uops.cdn.10086.cn/runtime/v1/cdn/business/change/adaptation/create] [BpmService#adaptCreate(BpmAdaptBodyRequest)]: [{"status":500,"code":500,"message":"ConnectException: Connection refused","shortMessage":"系统错误","moreInfoUrl":"http://www.aspire.com/","state":false}]
	at feign.FeignException.serverErrorStatus(FeignException.java:231) ~[feign-core-10.12.jar!/:?]
	at feign.FeignException.errorStatus(FeignException.java:180) ~[feign-core-10.12.jar!/:?]
	at feign.FeignException.errorStatus(FeignException.java:169) ~[feign-core-10.12.jar!/:?]

{"description":"缓存规则变更：\n后缀名\tphp,ashx,aspx,asp,jsp,do  不缓存\n后缀名\tjs,css,xml,htm,html  缓存7天\n后缀名\tswf,jpg,jpeg,webp,gif,png,bmp,ico,ts  缓存7天\n后缀名\twmv,mp3,wma,ogg,flv,mp4,avi,mpg,mpeg,f4v,hlv,rmvb,rm,3gp,img,bin,zip,rar,ipa,apk,jar,sis,xap,msi,exe,cab,7z,pdf,doc,docx,xls,xlsx,ppt,pptx,txt  缓存365天","enterprise":"tdrswg8p-k4q75glitroleqk9","enterpriseName":"禅境科技股份有限公司","md5List":[],"msgRequired":false,"product":"网页加速","speedDomainInfo":[{"domain":"rcjhxx.ykt.zenking.cc"},{"domain":"video.ykt.zenking.cc"}],"speedDomains":["rcjhxx.ykt.zenking.cc","video.ykt.zenking.cc"]}


2024-12-10 06:25:22 [8ef4d50785d90fd9] [8ef4d50785d90fd9] [] [portal-116] [http-nio-8080-exec-635] INFO com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl 569 bpmDomainAdapt - send adaptation order to bpm response:{"error_code":1,"error_msg":"激活失败，工单未处于待激活状态！"}

21:00:09.067

2024-12-10 13:00:08 [dc6d094a6f7a4341] [dc6d094a6f7a4341] [] [portal-116] [http-nio-8080-exec-690] INFO com.cmcc.cdn.platform.selfservice.controller.AdaptConfigChangeWorkController 47 submitWorkOrder - request:{"description":"缓存规则需求变更：\n后缀名\tphp,ashx,aspx,asp,jsp,do 不缓存\n后缀名\tjs,css,xml,htm,html 缓存7天\n后缀名\tswf,jpg,jpeg,webp,gif,png,bmp,ico,ts 缓存7天\n后缀名\twmv,mp3,wma,ogg,flv,mp4,avi,mpg,mpeg,f4v,hlv,rmvb,rm,3gp,img,bin,zip,rar,ipa,apk,jar,sis,xap,msi,exe,cab,7z,pdf,doc,docx,xls,xlsx,ppt,pptx,txt 缓存365天","enterprise":"tdrswg8p-k4q75glitroleqk9","enterpriseName":"禅境科技股份有限公司","md5List":["w0o4znu44ta1oy3oqv5cnfk9a"],"msgRequired":false,"product":"网页加速","speedDomainInfo":[{"domain":"rcjhxx.ykt.zenking.cc"},{"domain":"video.ykt.zenking.cc"}],"speedDomains":["rcjhxx.ykt.zenking.cc","video.ykt.zenking.cc"]}

21:00:09.067

2024-12-10 13:00:09 [dc6d094a6f7a4341] [dc6d094a6f7a4341] [] [portal-116] [http-nio-8080-exec-690] INFO com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl 564 bpmDomainAdapt - 适配单记录：BpmTaskPO{id=3092, code='==002==-==20241210001==', orderId=null, workorderId=364756, orderType='ADAPT_CONFIG_CHANGE_CONFIG', enterpriseId='tdrswg8p-k4q75glitroleqk9', taskState='SAVED', errorMsg='null', xinAnErrorMsg=null, isAccept='null', isAcceptance='null', xinAnCheckErrorMsg=null, instId='null', userId='null', cdnType='web'}

21:00:09.067

2024-12-10 13:00:09 [dc6d094a6f7a4341] [dc6d094a6f7a4341] [] [portal-116] [http-nio-8080-exec-690] INFO com.cmcc.cdn.platform.selfservice.service.bpm.impl.BpmManageTrancServiceImpl 80 getBpmService - BPM HOST: BPM_URL:https://bpm-uops.cdn.10086.cn

21:00:09.067

2024-12-10 13:00:09 [dc6d094a6f7a4341] [dc6d094a6f7a4341] [] [portal-116] [http-nio-8080-exec-690] INFO com.cmcc.cdn.platform.selfservice.service.bpm.impl.BpmManageTrancServiceImpl 82 getBpmService - tokenName, BPM_TOKEN_NAME:Q0ROLUlCUy1QUk9EVUNU

21:00:09.067

2024-12-10 13:00:09 [dc6d094a6f7a4341] [dc6d094a6f7a4341] [] [portal-116] [http-nio-8080-exec-690] INFO com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl 567 bpmDomainAdapt - send adaptation order to bpm:{"accessSystem":"IBS","account":"CDN-IBS","code":"==002==-==20241210001==","data":{"cdn_type":"web","cpId":"81933978","domains":["rcjhxx.ykt.zenking.cc","video.ykt.zenking.cc"],"filelist":[{"fileId":"w0o4znu44ta1oy3oqv5cnfk9a","name":"d6ecfaf1e5aa0a32e6f5857321d5492.png"}],"nameOfClient":"禅境科技股份有限公司","operMail":"xuzifan@gd.chinamobile.com","operTel":"18825663777","operUser":"xuzifan","sourceBasis":"==002==-==20241210001==","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"缓存规则需求变更：\n后缀名\tphp,ashx,aspx,asp,jsp,do 不缓存\n后缀名\tjs,css,xml,htm,html 缓存7天\n后缀名\tswf,jpg,jpeg,webp,gif,png,bmp,ico,ts 缓存7天\n后缀名\twmv,mp3,wma,ogg,flv,mp4,avi,mpg,mpeg,f4v,hlv,rmvb,rm,3gp,img,bin,zip,rar,ipa,apk,jar,sis,xap,msi,exe,cab,7z,pdf,doc,docx,xls,xlsx,ppt,pptx,txt 缓存365天"},"processType":"4","userList":[{"userMail":"zhanqi@cmhi.chinamobile.com","userName":"jt-sa-3","userTel":"18867113230"}]}

21:00:10.067

2024-12-10 13:00:09 [dc6d094a6f7a4341] [dc6d094a6f7a4341] [] [portal-116] [http-nio-8080-exec-690] INFO com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl 569 bpmDomainAdapt - send adaptation order to bpm response:{"error_code":1,"error_msg":"激活失败，工单未处于待激活状态！"}

21:00:10.068

2024-12-10 13:00:09 [dc6d094a6f7a4341] [dc6d094a6f7a4341] [] [portal-116] [http-nio-8080-exec-690] INFO com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl 576 bpmDomainAdapt - send adaptation order to bpm failed...

21:00:10.068

2024-12-10 13:00:09 [dc6d094a6f7a4341] [dc6d094a6f7a4341] [] [portal-116] [http-nio-8080-exec-690] INFO com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl 583 bpmDomainAdapt - 域名配置适配工单提交失败适配工单提交失败 com.cmcc.cdn.platform.common.exceptions.PlatformException: 适配工单提交失败 at com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl.bpmDomainAdapt(AdaptWorkOrderServiceImpl.java:580) ~[cdn-service-1.0.0-SNAPSHOT.jar!/:?] at com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl.esopAdaptChangeWorkOrder(AdaptWorkOrderServiceImpl.java:345) ~[cdn-service-1.0.0-SNAPSHOT.jar!/:?] at com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl.createOrder(AdaptWorkOrderServiceImpl.java:333) ~[cdn-service-1.0.0-SNAPSHOT.jar!/:?] at com.cmcc.cdn.platform.selfservice.service.impl.AdaptWorkOrderServiceImpl$$FastClassBySpringCGLIB$$8fe6810d.invoke(<generated>) ~[cdn-service-1.0.0-SNAPSHOT.jar!/:?] at org.springframework.cglib.proxy.MethodProxy.invoke(MethodProxy.java:218) ~[spring-core-5.3.28.jar!/:5.3.28]

总结

第一次请求 500 错误但是 BPM 已经收到单子了。

随后请求提示未激活。

晚上请求依旧是未激活。