notes/work/移动杭研/开发记录/6.17.0/联调记录.md

10.4 业务适配单退回不受理接口

试用工单

多域名（点播）

网页加速

01241607_59

ECName-1706083686

PRODUCTID851722313

DevReq851722313A.komect.com

DevReq851722313B.komect.com

下发 BPM

{"accessSystem":"IBS","account":"CDN-IBS","code":"01241607_59","createDate":"2024-01-24 16:09:19","data":{"cdn_type":"web","domains":["DevReq851722313A.komect.com","DevReq851722313B.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":2,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241607_59","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"商机与试用工单"},"processType":"0","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

BPM 阶段反馈

2024-01-24 06:53:51 [,,,,] [http-nio-8080-exec-8] INFO com.cmcc.cdn.platform.selfservice.service.bpm.impl.BpmManageServiceImpl 4015 adaptOrderCallback - callback from bpm:{"code":"01241449_57","plains":[""华为平面""],"planeEvaluationInfo":[{"capacity":"可满足","estimatedCompletionDate":1706079163000,"plainName":"华为平面","resultOfEstimate":"可支持"}],"resultOfPolicy":"1","userId":"24"}

BPM 回调参数

{"ibs_code":"01241607_59","message":"回滚审批意见：同意","result":"退回不受理"}

注销话单

回调 BBOSS

删除域名

工单列表

工单详情页流转记录

多域名（直播）

01241743_34

试用变更工单

单域名（点播）

01241804_28

PRODUCTID851722313

ECName-1706083686

ECID1706083686

20240124180622.komect.com

下发 BPM

BPM 回调参数

{"ibs_code":"01241804_28","message":"回滚审批意见：同意","result":"退回不受理"}

注销话单

回调 BBOSS

删除域名

工单列表

工单详情页流转记录

单域名（直播）

01251533_37

业务受理工单

01261400_19

20240126140023

01261453_05

20240126145307

单域名（点播）

下发 BPM

{"accessSystem":"IBS","account":"CDN-IBS","code":"01261453_05","createDate":"2024-01-26 14:54:27","data":{"cdn_type":"video","cpId":"83564281","domains":["20240126145310.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01261453_05","sourceOfDemand":"IBS平台","summaryOfDemand":"","titleOfDemand":"ECName-1706083686业务开通工单"},"processType":"2","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

BPM 回调参数

{"ibs_code":"01261453_05","message":"回滚审批意见：同意","result":"退回不受理"}

注销话单

回调 BBOSS

删除域名

工单列表

工单详情页流转记录

单域名（直播）

01261534_04

域名配置需求工单

单域名（点播）

政企客户经理提单

集团客户经理管理员

下发 BPM

{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126002","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126161739.komect.com"],"filelist":[],"nameOfClient":"ECName-1706256155","sourceBasis":"001-20240126002","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

BPM 回调参数

{"ibs_code":"001-20240126002","message":"回滚审批意见：同意","result":"退回不受理"}

注销话单

删除域名

工单列表

工单详情页流转记录

单域名（直播）

{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126005","data":{"cdn_type":"liveStream","cpId":"83566089","domains":["20240126182139.komect.com"],"filelist":[],"nameOfClient":"ECName-1706264333","sourceBasis":"001-20240126005","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

需求变更工单

BPM 不支持

10.2 业务适配工单验收反馈接口

试用工单

多域名（点播）

网页加速

01241607_59_001

ECName-1706083686

PRODUCTID851722313

DevReq851722313A.komect.com

DevReq851722313B.komect.com

下发 BPM

{"accessSystem":"IBS","account":"CDN-IBS","code":"01241607_59_001","createDate":"2024-01-24 16:39:59","data":{"cdn_type":"web","domains":["DevReq851722313A.komect.com","DevReq851722313B.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":2,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241607_59_001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"商机与试用工单"},"processType":"0","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

BPM 回调参数

{"approve":1,"code":"01241607_59_001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"try_time":1706085841000,"user_id":"24"}

注销话单

{
    "productInfos":[
        {
            "billingMethod":"1",
            "businessType":"1",
            "cancelStatus":"2",
            "cancelTime":"20240124164511",
            "domain":"DevReq851722313A.komect.com",
            "enterpriseId":"ECID1706083686",
            "enterpriseName":"ECName-1706083686",
            "infoType":"1",
            "jobId":"01241607_59_001",
            "productId":"1",
            "province":"000"
        },
        {
            "billingMethod":"1",
            "businessType":"1",
            "cancelStatus":"2",
            "cancelTime":"20240124164511",
            "domain":"DevReq851722313B.komect.com",
            "enterpriseId":"ECID1706083686",
            "enterpriseName":"ECName-1706083686",
            "infoType":"1",
            "jobId":"01241607_59_001",
            "productId":"1",
            "province":"000"
        }
    ]
}

回调 BBOSS

删除域名

工单列表

工单详情页流转记录

多域名（直播）

试用变更工单

单域名（点播）

下发 BPM

{"accessSystem":"IBS","account":"CDN-IBS","code":"01241804_28_001","createDate":"2024-01-25 09:01:29","data":{"cdn_type":"web","cpId":"83564281","domains":["20240124180622.komect.com"],"filelist":[{"name":"InfoSecurity.xlsx"},{"name":"BusiInfo.xlsx"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241804_28_001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"试用变更工单"},"processType":"1","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

BPM 回调参数

{"approve":1,"code":"01241804_28_001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}

注销话单

{"productInfos":[{"billingMethod":"1","businessType":"1","cancelStatus":"2","cancelTime":"20240125104435","createTime":"20240124173304","domain":"20240124180622.komect.com","enterpriseId":"ECID1706083686","enterpriseName":"ECName-1706083686","infoType":"1","jobId":"01241607_59_002","productId":"1","province":"000"}]}

回调 BBOSS

删除域名

工单列表

工单详情页流转记录

单域名（直播）

01251533_37

业务受理工单

单域名（点播）

下发 BPM

{"accessSystem":"IBS","account":"CDN-IBS","code":"01261508_41","createDate":"2024-01-26 15:10:19","data":{"cdn_type":"download","cpId":"83564281","domains":["20240126150847.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01261508_41","sourceOfDemand":"IBS平台","summaryOfDemand":"","titleOfDemand":"ECName-1706083686业务开通工单"},"processType":"2","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

BPM 回调参数

{"approve":1,"code":"01261508_41","open_time":1706254174000,"plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}

注销话单

回调 BBOSS

删除域名

工单列表

工单详情页流转记录

单域名（直播）

01261534_04

域名配置需求工单

单域名（点播）

001-20240126003

下发 BPM

{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126004","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126174134.komect.com"],"filelist":[],"nameOfClient":"ECName-1706256155","sourceBasis":"001-20240126004","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

BPM 回调参数

{"approve":1,"code":"001-20240126004","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}

注销话单

不注销

删除域名

工单列表

工单详情页流转记录

单域名（直播）

001-20240126005

需求变更工单

单域名（点播）

下发 BPM

{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20240126001","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126174134.komect.com"],"nameOfClient":"ECName-1706256155","operMail":"18777777777@139.com","operTel":"18777777777","operUser":"18777777777cmcc","sourceBasis":"002-20240126001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"需求变更。"},"processType":"4","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

BPM 回调参数

{"approve":1,"code":"002-20240126001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}

注销话单

无

删除域名

工单列表

工单详情页流转记录

单域名（直播）

{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20240126002","data":{"cdn_type":"liveStream","cpId":"83566089","domains":["20240126182139.komect.com"],"nameOfClient":"ECName-1706264333","operMail":"18777777777@139.com","operTel":"18777777777","operUser":"18777777777cmcc","sourceBasis":"002-20240126002","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"直播变更校验"},"processType":"4","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}

遗留问题

需求背景

esop 来源现网验收去掉只能选择验收通过的限制

工单种类：域名配置需求工单

触发场景

客户经历提交工单——>客户经理管理员审批下发 BPM——>BPM 调用 10.4 退回接口——>IBS 工单退回至提交人

客户经理对工单修改以原工单号重提（10.4 接口要求此种工单需原工单号）——>客户经理管理员审批下发 BPM 报错

下图为 BPM 答复报错原因

临时解决方案