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notes/work/移动杭研/问题处理/2023-03/0306-待办不显示、第一次建单不成功(bpm访问策略问题大类).md
2026-03-01 01:43:46 +08:00

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# 待办不显示
## 截图
![](../../../../attachment/images-uuid/25ed795a6bfd42128c156cb74c4dd120.png)
首先获取首页入口,这里主要是统计的一个咋们自己系统的工单数量和 BPM 的工单类型,怀疑是 bpm 接口请求失败。与 bpm 进行沟通:
正常的:
![](../../../../attachment/images-uuid/f7bbf5732a4342128c8d6cccadb51334.png)
错误的(但是这个是用户不对,不是 fangling 的):
![](../../../../attachment/images-uuid/3ed607ab58d04ce08e4e0dcbd649b14b.png)
后来看请求时当时 bpm 的访问策略改了,导致无法访问 bpm 的接口。下午 5 点更新后就可了。
## 相关代码位置
com.cmcc.cdn.platform.selfservice.controller.LoginController#loginSuccess
com.cmcc.cdn.platform.selfservice.order.WorkOrderServiceImpl#gainNum
可以尝试准备
curl https://bpm-uops.cdn.10086.cn/runtime/v1/ibs/getTaskList?username=fangling
# 第一次建单不成功(完成)
**bpm 访问策略问题**
![](../../../../attachment/images-uuid/5f837aa65a9b41c1a55f6fbada572087.png)
![](../../../../attachment/images-uuid/c75acff1c7a0482fa050a47fadf9939f.png)
**16:00 左右**
![](../../../../attachment/images-uuid/490c781bc8fb4dc6bed3b0210dbaf80b.png)