notes/work/移动杭研/问题处理/2025-07/0721-250A231130605058001 关单.md

日期, 来源

日期	来源
2025-07-21 11:32	客响

问题详情

250A231130605058001

按照未注销关单。

处理过程

order_info（orderState）

order_process

order_cancel_info（orderState）

order_info_history_record

总结

各位领导好！

为配合配合集客大厅，需后台关单。工单号：250A231130605058001。集团客户名称：咪咕互动娱乐有限公司

需 @李英浩 协助在 portal 后端数据库中执行 SQL 关闭工单：

UPDATE cdnpro.order_info SET result = '注销完成', order_state = 5 WHERE order_num = '250A231130605058001' AND result = '待处理' AND order_state = 2;

UPDATE cdnpro.order_cancel_info SET cancel_stage = 2, order_state = 5, remark = '配合集客大厅，后台关单。' WHERE order_num = '250A231130605058001' AND cancel_stage = 2 AND order_state = 2;

UPDATE cdnpro.order_process SET status = 1 WHERE order_info_id = 2178 AND status = 0;