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notes/work/移动杭研/问题处理/2023-04/0427-关于接收BBOSS订单报错.md
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# 截图
![](../../../../attachment/images-uuid/958d9d44e8cc4a769c5da14f85e1f833.png)
1、首先从门户看了两张工单的存在情况——不存在。
~~000A230426304793001 2023-04-26 16:13:23ibs 未收到相关请求日志)已处理~~
311A230418707965001 2023-04-26 14:24:542023-04-19 09:21:37 创单,bpm 已阶段反馈未验收反馈)
~~250A230414841792001(存在重复域名)~~
```java
2023-04-26 at 14:24:59 CST DEBUG org.apache.http.impl.conn.PoolingHttpClientConnectionManager 351 releaseConnection - Connection released: [id: 234][route: {tls}->http://10.26.1.1:3128->https://p.cdn.10086.cn:443][total available: 0; route allocated: 0 of 2; total allocated: 0 of 20]
2023-04-26 at 14:24:59 CST INFO com.cmcc.cdn.platform.common.util.HttpUtil 413 doPost - Status:502
```
`2023-04-26 at 14:24:59 CST INFO com.cmcc.cdn.platform.common.util.HttpUtil 413 doPost - Status:502`
`2023-04-26 at 15:29:57 CST INFO com.cmcc.cdn.platform.common.util.HttpUtil 413 doPost - Status:502`
`2023-04-26 at 15:30:26 CST INFO com.cmcc.cdn.platform.common.util.HttpUtil 413 doPost - Status:200`
`2023-04-26 at 16:13:28 CST INFO com.cmcc.cdn.platform.common.util.HttpUtil 413 doPost - Status:502`
2、查询最近 3 天的 portal 的日志未发现请求。
3、查询 BSS 项目日志返现有接收过 BBOSS 的请求,但是 doPost - Status:502
客户今天再次重试正常收单。
![](../../../../attachment/images-uuid/efb6a46f512b4cb892321aff3c8da833.jpg)
## 311A230418707965001 问题
1、确认 bboss 工单状态,保证这边可以回调
@BBOSS 王孟园 您好,311A230418707965001 关于这个试用变更单目前平台于 04 月 19 日 09:20:31 收单并正常处理。但由于新提域名较多,导致接口响应超时。需要辛苦您确认一下 BBOSS 侧工单状态,后台调整为正常发单状态,然后我们人工介入回调补充流程。
2、回调处理人变化接口
生成请求位置:
com.cmcc.cdn.platform.selfservice.service.impl.BBossAndDssInteractiveServiceImpl#syncBbossOrderHandleUserInfo
3、阶段反馈接口回调
未回调 BBOSS。