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# 10.4 业务适配单退回不受理接口
## 试用工单
### 多域名（点播）
网页加速
01241607_59
ECName-1706083686
PRODUCTID851722313
DevReq851722313A.komect.com
DevReq851722313B.komect.com
#### 下发 BPM
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"01241607_59","createDate":"2024-01-24 16:09:19","data":{"cdn_type":"web","domains":["DevReq851722313A.komect.com","DevReq851722313B.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":2,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241607_59","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"商机与试用工单"},"processType":"0","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
![](../../../../attachment/images-paste/image-20240124160943150.png)
#### BPM 阶段反馈
![](../../../../attachment/images-paste/image-20240124150444553.png)
```
2024-01-24 06:53:51 [,,,,] [http-nio-8080-exec-8] INFO com.cmcc.cdn.platform.selfservice.service.bpm.impl.BpmManageServiceImpl 4015 adaptOrderCallback - callback from bpm:{"code":"01241449_57","plains":[""华为平面""],"planeEvaluationInfo":[{"capacity":"可满足","estimatedCompletionDate":1706079163000,"plainName":"华为平面","resultOfEstimate":"可支持"}],"resultOfPolicy":"1","userId":"24"}
```
#### BPM 回调参数
```
{"ibs_code":"01241607_59","message":"回滚审批意见：同意","result":"退回不受理"}
```
![](../../../../attachment/images-paste/image-20240124162530679.png)
#### 注销话单
![](../../../../attachment/images-paste/image-20240124162647823.png)
![](../../../../attachment/images-paste/image-20240124162437788.png)
#### 回调 BBOSS
![](../../../../attachment/images-paste/image-20240124162625146.png)
#### 删除域名
![](../../../../attachment/images-paste/image-20240124162851075.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240124162909636.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240124162931902.png)
![](../../../../attachment/images-uuid/82ca088f78b8472a9a24b9703f576c41.png)
### 多域名（直播）
01241743_34
![](../../../../attachment/images-paste/image-20240124174653253.png)
![](../../../../attachment/images-uuid/067b27d94c824f6b8b086c98ce8b454c.png)
## 试用变更工单
### 单域名（点播）
01241804_28
PRODUCTID851722313
ECName-1706083686
ECID1706083686
20240124180622.komect.com
#### 下发 BPM
![](../../../../attachment/images-paste/image-20240124181728822.png)
#### BPM 回调参数
![](../../../../attachment/images-paste/image-20240124181810561.png)
```
{"ibs_code":"01241804_28","message":"回滚审批意见：同意","result":"退回不受理"}
```
#### 注销话单
![](../../../../attachment/images-paste/image-20240124182012191.png)
![](../../../../attachment/images-paste/image-20240124182029916.png)
#### 回调 BBOSS
![](../../../../attachment/images-paste/image-20240125090352981.png)
#### 删除域名
![](../../../../attachment/images-paste/image-20240124182122543.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240124182139626.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240124182153710.png)
![](../../../../attachment/images-paste/image-20240124182203838.png)
### 单域名（直播）
01251533_37
![](../../../../attachment/images-uuid/7f93a77ccca344e681021954573f22b2.png)
## 业务受理工单
01261400_19
20240126140023
01261453_05
20240126145307
### 单域名（点播）
#### 下发 BPM
![](../../../../attachment/images-paste/image-20240126145352061.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"01261453_05","createDate":"2024-01-26 14:54:27","data":{"cdn_type":"video","cpId":"83564281","domains":["20240126145310.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01261453_05","sourceOfDemand":"IBS平台","summaryOfDemand":"","titleOfDemand":"ECName-1706083686业务开通工单"},"processType":"2","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
#### BPM 回调参数
```
{"ibs_code":"01261453_05","message":"回滚审批意见：同意","result":"退回不受理"}
```
#### 注销话单
![](../../../../attachment/images-uuid/0fe53a1c12c14e2c831cac74274fed99.png)
![](../../../../attachment/images-uuid/37e6a1359da7467d8c3698b5a913568c.png)
#### 回调 BBOSS
![](../../../../attachment/images-paste/image-20240126150626268.png)
#### 删除域名
![](../../../../attachment/images-paste/image-20240126150649897.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240126150707434.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240126150720132.png)
![](../../../../attachment/images-paste/image-20240126150734749.png)
### 单域名（直播）
01261534_04
![](../../../../attachment/images-uuid/f94be8a0458d4552be5615a304754dfd.png)
## 域名配置需求工单
### 单域名（点播）
政企客户经理提单
集团客户经理管理员
#### 下发 BPM
![](../../../../attachment/images-paste/image-20240126161838615.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126002","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126161739.komect.com"],"filelist":[],"nameOfClient":"ECName-1706256155","sourceBasis":"001-20240126002","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
#### BPM 回调参数
![](../../../../attachment/images-paste/image-20240126162334941.png)
```
{"ibs_code":"001-20240126002","message":"回滚审批意见：同意","result":"退回不受理"}
```
#### 注销话单
![](../../../../attachment/images-paste/image-20240126162411930.png)
![](../../../../attachment/images-paste/image-20240126162420673.png)
#### 删除域名
![](../../../../attachment/images-paste/image-20240126162545657.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240126162451586.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240126162610572.png)
![](../../../../attachment/images-paste/image-20240126162637156.png)
### 单域名（直播）
![](../../../../attachment/images-paste/image-20240126182254696.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126005","data":{"cdn_type":"liveStream","cpId":"83566089","domains":["20240126182139.komect.com"],"filelist":[],"nameOfClient":"ECName-1706264333","sourceBasis":"001-20240126005","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
![](../../../../attachment/images-uuid/b46b96468efc41a8a095b1c23b0a8eb2.png)
## 需求变更工单
BPM 不支持
![](../../../../attachment/images-paste/image-20240127202041293.png)
![](../../../../attachment/images-paste/image-20240127202057261.png)
![](../../../../attachment/images-paste/image-20240127202119938.png)
![](../../../../attachment/images-paste/image-20240127202136231.png)
# 10.2 业务适配工单验收反馈接口
## 试用工单
### 多域名（点播）
网页加速
01241607_59_001
ECName-1706083686
PRODUCTID851722313
DevReq851722313A.komect.com
DevReq851722313B.komect.com
#### 下发 BPM
![](../../../../attachment/images-paste/image-20240124164044120.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"01241607_59_001","createDate":"2024-01-24 16:39:59","data":{"cdn_type":"web","domains":["DevReq851722313A.komect.com","DevReq851722313B.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":2,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241607_59_001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"商机与试用工单"},"processType":"0","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
#### BPM 回调参数
![](../../../../attachment/images-paste/image-20240124164733334.png)
```
{"approve":1,"code":"01241607_59_001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"try_time":1706085841000,"user_id":"24"}
```
#### 注销话单
![](../../../../attachment/images-paste/image-20240124165444364.png)
```
{
"productInfos":[
{
"billingMethod":"1",
"businessType":"1",
"cancelStatus":"2",
"cancelTime":"20240124164511",
"domain":"DevReq851722313A.komect.com",
"enterpriseId":"ECID1706083686",
"enterpriseName":"ECName-1706083686",
"infoType":"1",
"jobId":"01241607_59_001",
"productId":"1",
"province":"000"
},
{
"billingMethod":"1",
"businessType":"1",
"cancelStatus":"2",
"cancelTime":"20240124164511",
"domain":"DevReq851722313B.komect.com",
"enterpriseId":"ECID1706083686",
"enterpriseName":"ECName-1706083686",
"infoType":"1",
"jobId":"01241607_59_001",
"productId":"1",
"province":"000"
}
]
}
```
#### 回调 BBOSS
![](../../../../attachment/images-paste/image-20240124165939288.png)
#### 删除域名
![](../../../../attachment/images-paste/image-20240124165715375.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240124165733980.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240124165752941.png)
![](../../../../attachment/images-uuid/a95875423e874237b92716d50ea97dac.png)
### 多域名（直播）
![](../../../../attachment/images-uuid/7f4727b2cb844d6da0590c90fdd0957f.png)
## 试用变更工单
### 单域名（点播）
#### 下发 BPM
![](../../../../attachment/images-paste/image-20240125090222402.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"01241804_28_001","createDate":"2024-01-25 09:01:29","data":{"cdn_type":"web","cpId":"83564281","domains":["20240124180622.komect.com"],"filelist":[{"name":"InfoSecurity.xlsx"},{"name":"BusiInfo.xlsx"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01241804_28_001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"","titleOfDemand":"试用变更工单"},"processType":"1","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
#### BPM 回调参数
![](../../../../attachment/images-paste/image-20240125112206040.png)
```
{"approve":1,"code":"01241804_28_001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
```
#### 注销话单
![](../../../../attachment/images-paste/image-20240125112227604.png)
```
{"productInfos":[{"billingMethod":"1","businessType":"1","cancelStatus":"2","cancelTime":"20240125104435","createTime":"20240124173304","domain":"20240124180622.komect.com","enterpriseId":"ECID1706083686","enterpriseName":"ECName-1706083686","infoType":"1","jobId":"01241607_59_002","productId":"1","province":"000"}]}
```
![](../../../../attachment/images-paste/image-20240125112401022.png)
#### 回调 BBOSS
![](../../../../attachment/images-paste/image-20240125112417448.png)
#### 删除域名
![](../../../../attachment/images-paste/image-20240125112446691.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240125112502185.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240125112518271.png)
![](../../../../attachment/images-paste/image-20240125112533413.png)
### 单域名（直播）
01251533_37
![](../../../../attachment/images-uuid/5d5e8db496fb498b89a1e0ce0ab6b7d0.png)
## 业务受理工单
### 单域名（点播）
#### 下发 BPM
![](../../../../attachment/images-paste/image-20240126151022436.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"01261508_41","createDate":"2024-01-26 15:10:19","data":{"cdn_type":"download","cpId":"83564281","domains":["20240126150847.komect.com"],"filelist":[{"name":"InfoSecurity.xls"},{"name":"BusiInfo.xls"}],"nameOfClient":"ECName-1706083686","numberOfDoamin":1,"operMail":"group_om3@cdn.com","operTel":"15700197926","operUser":"15700197926cmcc","sourceBasis":"01261508_41","sourceOfDemand":"IBS平台","summaryOfDemand":"","titleOfDemand":"ECName-1706083686业务开通工单"},"processType":"2","prodType":"1","province":"JT","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
#### BPM 回调参数
![](../../../../attachment/images-paste/image-20240126153135809.png)
```
{"approve":1,"code":"01261508_41","open_time":1706254174000,"plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
```
#### 注销话单
![](../../../../attachment/images-paste/image-20240129085705439.png)
![](../../../../attachment/images-paste/image-20240129085729952.png)
#### 回调 BBOSS
![](../../../../attachment/images-paste/image-20240126153221092.png)
#### 删除域名
![](../../../../attachment/images-paste/image-20240126153306729.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240126153321438.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240126153339622.png)
![](../../../../attachment/images-paste/image-20240127205302083.png)
### 单域名（直播）
01261534_04
![](../../../../attachment/images-uuid/44ec057c049b4b21852942c1ec040c27.png)
## 域名配置需求工单
### 单域名（点播）
001-20240126003
#### 下发 BPM
![](../../../../attachment/images-paste/image-20240126174844897.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"001-20240126004","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126174134.komect.com"],"filelist":[],"nameOfClient":"ECName-1706256155","sourceBasis":"001-20240126004","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":""},"processType":"3","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
#### BPM 回调参数
![](../../../../attachment/images-paste/image-20240126175033374.png)
```
{"approve":1,"code":"001-20240126004","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
```
#### 注销话单
不注销
#### 删除域名
![](../../../../attachment/images-paste/image-20240126175435389.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240126175449916.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240126175504898.png)
### 单域名（直播）
001-20240126005
![](../../../../attachment/images-uuid/7e3aaadbe4d047f6b1de58646d69a5ce.png)
## 需求变更工单
### 单域名（点播）
#### 下发 BPM
![](../../../../attachment/images-paste/image-20240126175745115.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20240126001","data":{"cdn_type":"web","cpId":"83557919","domains":["20240126174134.komect.com"],"nameOfClient":"ECName-1706256155","operMail":"18777777777@139.com","operTel":"18777777777","operUser":"18777777777cmcc","sourceBasis":"002-20240126001","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"需求变更。"},"processType":"4","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
#### BPM 回调参数
![](../../../../attachment/images-paste/image-20240126181121693.png)
```
{"approve":1,"code":"002-20240126001","plain_info":[{"approve":1,"domain_pre_info":[],"plain_name":"华为平面"}],"user_id":"24"}
```
#### 注销话单
无
#### 删除域名
![](../../../../attachment/images-paste/image-20240126181207704.png)
#### 工单列表
![](../../../../attachment/images-paste/image-20240126181215446.png)
#### 工单详情页流转记录
![](../../../../attachment/images-paste/image-20240126181222733.png)
### 单域名（直播）
![](../../../../attachment/images-paste/image-20240126183210531.png)
```
{"accessSystem":"IBS","account":"CDN-IBS","code":"002-20240126002","data":{"cdn_type":"liveStream","cpId":"83566089","domains":["20240126182139.komect.com"],"nameOfClient":"ECName-1706264333","operMail":"18777777777@139.com","operTel":"18777777777","operUser":"18777777777cmcc","sourceBasis":"002-20240126002","sourceOfDemand":"ESOP（IBS平台）","summaryOfDemand":"直播变更校验"},"processType":"4","userList":[{"userMail":"group_om3@cdn.com","userName":"15700197926cmcc","userTel":"15700197926"},{"userMail":"yuhuazheng@aspirecn.com","userName":"15512341234cmcc","userTel":"15512341234"},{"userMail":"13807031909sa@qq.com","userName":"13807031909sa","userTel":"13807031909"}]}
```
![](../../../../attachment/images-uuid/d36f1d17ec864ae8bd07876da3717f18.png)
# 遗留问题
## 需求背景
esop 来源现网验收去掉只能选择验收通过的限制
工单种类：域名配置需求工单
## 触发场景
客户经历提交工单——>客户经理管理员审批下发 BPM——>BPM 调用 10.4 退回接口——>IBS 工单退回至提交人
客户经理对工单修改以原工单号重提（10.4 接口要求此种工单需原工单号）——>客户经理管理员审批下发 BPM 报错
下图为 BPM 答复报错原因
![](../../../../attachment/images-paste/image-20240129213800499.png)
## 临时解决方案
![](../../../../attachment/images-paste/image-20240129213840705.png)
![](../../../../attachment/images-uuid/237bc22f16db44f7933be4f272dd0082.png)
![](../../../../attachment/images-uuid/18ba70f3a8034a5680fe619b8bbf3416.png)
![](../../../../attachment/images-paste/image-20240130125253121.png)
![](../../../../attachment/images-paste/image-20240130152941596.png)
![](../../../../attachment/images-paste/image-20240130152948841.png)
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